At a Glance
- Tasks: Support customers in accessing funding with accurate documentation and excellent service.
- Company: Join NatWest's dynamic Lombard CSO team in Rotherham.
- Benefits: Competitive hourly rate, weekly pay, and hybrid working options after training.
- Other info: Full-time role with opportunities for growth and improvement.
- Why this job: Make a real difference in a fast-paced environment while developing valuable skills.
- Qualifications: Attention to detail, strong communication skills, and proficiency in Microsoft Office.
The predicted salary is between 26000 - 29000 € per year.
On behalf of NatWest, AMS are seeking Deal Support Advisors to provide an excellent service for our clients. The role will be based in Lombard CSO department in Rotherham, Discovery House, S63 7EF.
Join us in a fast-paced asset finance environment where your work directly helps customers access the funding they need, often when timing is critical. This is a role where accuracy, pace, and customer focus come together, giving you the opportunity to build valuable operational and analytical skills while making a genuine difference.
What you'll be doing
- Producing high-quality customer documentation that enables funding to be released quickly and efficiently.
- Responding to customer and stakeholder queries via phone and email, delivering a professional and helpful service.
- Reviewing invoices and supporting documents to ensure accuracy and compliance.
- Managing urgent requests where customers require fast access to funds.
- Investigating queries and resolving issues to deliver the best possible outcomes.
- Working closely with internal teams to improve processes and enhance service delivery.
- Identifying opportunities to streamline and improve manual or inefficient processes.
The Skills you'll need
- Strong attention to detail and the ability to produce accurate documentation.
- Excellent organisation and time management skills.
- Confidence communicating with customers via phone and email.
- The ability to manage multiple priorities and meet tight deadlines.
- A proactive mindset with a focus on improving processes and outcomes.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint) and the ability to pick up new systems.
- Experience in asset finance or financial services is a plus, though not essential.
If you're detail-driven, customer-focused, and eager to learn, we'd love to hear from you.
What we can offer:
- Start date: Monday 29th June 2026 (Earlier start dates are dependent on pre-engagement vetting).
- Contract length: 6 months.
- Shift pattern: Monday - Friday 9am-5pm.
- Hourly rate: £13.75 per hour.
- Full time position: 35 hours per week.
- Weekly pay.
- Training will take place in office for the first 2 weeks.
- Hybrid working schedule can be implemented after training. There is a requirement to be in office 3 days per month.
If this seems like a role you are interested in, apply now!
Deal Support Advisor in Rotherham employer: Natwest CWS
At NatWest, we pride ourselves on being an excellent employer, offering a dynamic work environment in Rotherham that fosters growth and development. As a Deal Support Advisor, you'll benefit from a supportive culture that values accuracy and customer service, alongside opportunities for hybrid working and ongoing training. Join us to make a meaningful impact while enjoying competitive pay and a collaborative team atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Deal Support Advisor in Rotherham
✨Tip Number 1
Get to know the company! Research NatWest and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in. This will help you connect better during interviews.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your attention to detail and customer service skills, as these are key for the Deal Support Advisor role.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have. This insider info can give you an edge and help you stand out.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. Mention something specific from your conversation to remind them of your chat. It shows you're keen and professional, which is always a plus!
We think you need these skills to ace Deal Support Advisor in Rotherham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Deal Support Advisor role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Attention to Detail:Since accuracy is key in this role, be sure to showcase examples of your attention to detail in your application. Whether it’s through previous work or projects, let us know how you ensure high-quality documentation.
Be Professional and Personable:When writing your cover letter, strike a balance between professionalism and friendliness. We’re looking for someone who can communicate effectively with customers, so let your personality shine through while keeping it professional.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Natwest CWS
✨Know Your Stuff
Before the interview, make sure you understand the role of a Deal Support Advisor. Familiarise yourself with asset finance and the importance of accurate documentation. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Skills
Highlight your attention to detail and organisational skills during the interview. Prepare examples from your past experiences where you've successfully managed multiple priorities or improved processes. This will demonstrate your ability to thrive in a fast-paced environment.
✨Practice Customer Interactions
Since communication is key, practice how you would respond to customer queries. Think about how you can deliver a professional and helpful service over the phone and via email. Role-playing these scenarios can boost your confidence and prepare you for real-life situations.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team and the company culture. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you. Plus, it gives you a chance to learn more about how you can contribute to improving processes.
