At a Glance
- Tasks: Support customers in accessing funding with accurate documentation and excellent service.
- Company: Join NatWest's dynamic Lombard CSO team in Rotherham.
- Benefits: Competitive pay, hybrid working, and valuable training opportunities.
- Other info: Great opportunity for career growth and skill development.
- Why this job: Make a real difference in a fast-paced asset finance environment.
- Qualifications: Detail-oriented, organised, and strong communication skills required.
The predicted salary is between 26000 - 29000 € per year.
On behalf of NatWest, AMS are seeking Deal Support Advisors to provide an excellent service for our clients. The role will be based in Lombard CSO department in Rotherham, Discovery House, S63 7EF.
Join us in a fast-paced asset finance environment where your work directly helps customers access the funding they need, often when timing is critical. This is a role where accuracy, pace, and customer focus come together, giving you the opportunity to build valuable operational and analytical skills while making a genuine difference.
What you'll be doing
- You'll play a key role in supporting the customer journey from documentation through to funding.
- With a strong focus on document production and operational excellence, you'll ensure everything runs smoothly, accurately, and on time.
- Your day-to-day will include:
- Producing high-quality customer documentation that enables funding to be released quickly and efficiently.
- Responding to customer and stakeholder queries via phone and email, delivering a professional and helpful service.
- Reviewing invoices and supporting documents to ensure accuracy and compliance.
- Managing urgent requests where customers require fast access to funds.
- Investigating queries and resolving issues to deliver the best possible outcomes.
- Working closely with internal teams to improve processes and enhance service delivery.
- Identifying opportunities to streamline and improve manual or inefficient processes.
The Skills you'll need
- We're looking for someone who thrives in a busy environment and takes pride in producing accurate, high-quality work.
- Strong attention to detail and the ability to produce accurate documentation.
- Excellent organisation and time management skills.
- Confidence communicating with customers via phone and email.
- The ability to manage multiple priorities and meet tight deadlines.
- A proactive mindset with a focus on improving processes and outcomes.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint) and the ability to pick up new systems.
- Experience in asset finance or financial services is a plus, though not essential.
If you're detail-driven, customer-focused, and eager to learn, we'd love to hear from you.
What we can offer:
- Start date: Monday 29th June 2026 (Earlier start dates are dependent on pre-engagement vetting).
- Contract length: 6 months.
- Shift pattern: Monday - Friday 9am-5pm.
- Hourly rate: £13.75 per hour.
- Full time position: 35 hours per week.
- Weekly pay.
- Training will take place in office for the first 2 weeks.
- Hybrid working schedule can be implemented after training. There is a requirement to be in office 3 days per month.
If this seems like a role you are interested in, apply now!
Locations
Deal Support Advisor in Rotherham, Yorkshire employer: Natwest CWS
At NatWest, we pride ourselves on being an excellent employer, offering a dynamic work environment in Rotherham that fosters both personal and professional growth. As a Deal Support Advisor, you'll benefit from a supportive culture that values accuracy and customer service, alongside opportunities for training and development in the asset finance sector. With a hybrid working model and a focus on employee well-being, we ensure our team members can thrive while making a meaningful impact on our clients' financial journeys.
StudySmarter Expert Advice🤫
We think this is how you could land Deal Support Advisor in Rotherham, Yorkshire
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on NatWest and their asset finance services. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the job description, especially around customer service and operational excellence.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've tackled challenges in previous roles. Highlight your attention to detail and how you’ve improved processes in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds!
We think you need these skills to ace Deal Support Advisor in Rotherham, Yorkshire
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your skills that match the Deal Support Advisor role. We want to see how your experience aligns with the customer service and operational excellence we value.
Show Off Your Attention to Detail:Since accuracy is key in this role, be sure to showcase examples of your attention to detail in your application. Whether it’s through previous work or projects, let us know how you ensure high-quality documentation.
Communicate Clearly:Your ability to communicate effectively is crucial. Use clear and concise language in your written application to demonstrate your communication skills. Remember, we’re looking for someone who can handle customer queries professionally!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at Natwest CWS
✨Know Your Stuff
Before the interview, make sure you understand the role of a Deal Support Advisor inside out. Familiarise yourself with asset finance and the specific tasks mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Attention to Detail
Since this role requires a strong focus on accuracy, be prepared to discuss examples from your past experiences where your attention to detail made a difference. Whether it’s producing documentation or managing urgent requests, having concrete examples ready will impress your interviewers.
✨Practice Your Communication Skills
As you'll be communicating with customers and stakeholders, practice how you articulate your thoughts clearly and professionally. Consider doing mock interviews with friends or family, focusing on how you would respond to customer queries or resolve issues effectively.
✨Be Proactive About Process Improvement
The job mentions identifying opportunities to streamline processes. Think of instances where you've improved efficiency in previous roles. Be ready to share these examples during your interview to demonstrate your proactive mindset and problem-solving skills.
