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- Tasks: Coordinate projects to modernise the Consumer Credit Act and enhance customer experiences.
- Company: Join NatWest, a leading UK retail bank, partnered with AMS for inclusive workplaces.
- Benefits: Gain valuable experience in a dynamic environment with potential for career growth.
- Why this job: Make a real impact on financial services while working with diverse teams.
- Qualifications: Experience in project coordination and strong stakeholder management skills required.
- Other info: Contract role until 2026, with flexible remote work options.
The predicted salary is between 40000 - 50000 £ per year.
NatWest is a major UK retail bank, providing everyday banking services to over 19 million customers. The bank's expertise and services span retail, commercial and private banking. AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies.
On behalf of NatWest, we are looking for a Project Coordinator for a contract until the end of 2026 based in London or Edinburgh, 2 times a month on site.
Purpose of the role: To support a major programme focused on modernising the Consumer Credit Act, which currently governs products such as credit cards, loans and overdrafts. Much of the legislation is more than 50 years old and no longer reflects how customers use financial services today. Working closely with programme leads, policy teams and wider stakeholders, the Project Coordinator will help map current customer journeys, identify where the Act impacts those journeys and support the development of improved, future-ready processes.
What you'll do:
- Coordinate day-to-day project activities to keep the programme moving smoothly and on schedule
- Maintain and update RAID logs, ensuring risks, actions, issues and dependencies are captured and tracked
- Support and organise working groups, preparing materials, capturing outcomes and ensuring follow-up actions are completed
- Provide clear visibility of project progress through plan updates, reporting and timeline management
- Map and review customer journeys to understand where regulatory requirements impact the experience
- Work closely with stakeholders across policy, operations, technology and compliance to align priorities and ensure consistent delivery
- Gather information, consolidate insights and support the preparation of documentation for internal and external consultations
- Help ensure project deliverables are completed to a high standard and submitted within agreed timelines
The skills you'll need:
- Solid experience in project coordination, ensuring smooth delivery and structured governance
- Excellent stakeholder management skills, with confidence engaging across multiple teams
- Experience using Planview or similar project planning tools (advantageous)
- Ability to create meeting packs and put together clear, engaging presentations
- Strong working knowledge of spreadsheets/Excel, including data handling and organisation
- Background in financial services - essential for understanding regulatory and operational context
- Proven experience supporting or working within a large programme or project environment
There are plenty of reasons why NatWest is a great place to work in a temporary job; they are becoming a simpler Bank, which is more integrated and technology driven. You'll be helping to build a sustainable bank, committed to helping customers to succeed.
We will only accept workers operating via an Umbrella or PAYE engagement model. If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course.
Project Coordinator employer: NatWest CWS
Contact Detail:
NatWest CWS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the lookout for a Project Coordinator role. You never know who might have the inside scoop on opportunities at NatWest or similar companies.
✨Tip Number 2
Prepare for those interviews by researching NatWest's recent projects and initiatives. Show us that you understand their mission to modernise the Consumer Credit Act and how your skills can help make that happen.
✨Tip Number 3
Practice your stakeholder management skills! Think of examples from your past experiences where you've successfully engaged with multiple teams. This will be key in demonstrating your fit for the role.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that Project Coordinator gig.
We think you need these skills to ace Project Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Project Coordinator role. Highlight your project coordination experience and any relevant skills that match the job description. We want to see how you can contribute to modernising the Consumer Credit Act!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background in financial services makes you a great fit. We love seeing enthusiasm and a personal touch!
Showcase Your Stakeholder Management Skills: Since stakeholder management is key for this role, be sure to include examples of how you've successfully engaged with multiple teams in the past. We want to know how you can keep everyone aligned and on track!
Apply Through Our Website: Don't forget to apply through our website! It’s the easiest way for us to receive your application and get back to you. We’re excited to see what you bring to the table!
How to prepare for a job interview at NatWest CWS
✨Know Your Project Coordination Basics
Brush up on your project coordination skills before the interview. Be ready to discuss your experience with RAID logs, stakeholder management, and how you keep projects on track. This will show that you understand the core responsibilities of the role.
✨Understand the Consumer Credit Act
Since the role focuses on modernising the Consumer Credit Act, make sure you have a solid grasp of its current implications. Research how it affects customer journeys and be prepared to share your insights on potential improvements during the interview.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've successfully engaged with multiple teams in past projects. Highlight your communication strategies and how you ensure everyone is aligned. This will demonstrate your ability to navigate complex organisational structures.
✨Be Ready with Data Handling Examples
Since strong Excel skills are essential, think of specific instances where you've used spreadsheets to manage data or create reports. Being able to discuss your proficiency with data handling will set you apart as a candidate who can deliver high-quality project outcomes.