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- Tasks: Lead the migration of payment flows and enhance customer experience across various banking segments.
- Company: Join NatWest, a major UK retail bank, in partnership with AMS for dynamic workforce solutions.
- Benefits: Enjoy a hybrid working model, competitive pay, and the chance to shape the future of banking.
- Other info: Be part of a simpler, tech-driven bank focused on sustainability and customer success.
- Why this job: Make a real impact in the financial sector while driving innovative payment solutions.
- Qualifications: Experience in SWIFT payments, ISO20022, and effective stakeholder management required.
The predicted salary is between 60000 - 75000 £ per year.
NatWest is a major UK retail bank, providing everyday banking services to over 19 million customers. The bank's expertise and services span retail, commercial and private banking. AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies.
On behalf of NatWest, we are looking for a Programme Manager - Payments for a 6 month contract based on a hybrid working model 2 days per week on site based in either London, Manchester or Edinburgh.
Purpose of the role: To provide senior management oversight and leadership for the C&I ISO Programme, driving the end-to-end migration of payment flows across all customer segments. This includes Financial Institutions, Agency Banking, and Correspondent Banking relationships, ensuring seamless delivery, strategic alignment, and effective stakeholder management throughout the programme lifecycle.
What you'll do:
- Drive customer channel adoption to support and enable successful programme outcomes, ensuring alignment across all delivery streams.
- Promote and embed the benefits of ISO 20022 across customer onboarding, product design, and proposition development, supporting broader strategic goals including MMM.
- Maintain a strong end-to-end customer focus, ensuring programme activities enhance the overall customer experience; provide clear guidance and training to partner banks and internal stakeholders.
- Take ownership of the programme's risk profile and risk appetite, leading risk-related decisions and representing the programme in relevant governance and risk forums.
- Deliver MX-native capability across the C&I franchise, ensuring adoption across key products and propositions.
- Design and embed an enhanced operating model to support efficient and scalable customer migrations across C&I.
- Develop and maintain a C&I ISO benefits value roadmap, identifying and articulating commercial opportunities to inform future business cases.
- Safeguard customer experience and protect revenue streams throughout programme delivery.
The skills you'll need:
- Strong experience with SWIFT payments and messaging.
- Experience of ISO20022.
- Knowledge of corporate and financial institution (FI) payment flows.
- Hands-on delivery experience within payments programmes.
- Proven background in the financial services industry.
- Effective stakeholder management across multiple levels.
There are plenty of reasons why NatWest is a great place to work in a temporary job; they are becoming a simpler Bank, which is more integrated and technology driven. You'll be helping to build a sustainable bank, committed to helping customers to succeed.
We will only accept workers operating via an Umbrella or PAYE engagement model. If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course.
Programme Manager - Payments employer: Natwest CWS
Contact Detail:
Natwest CWS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Programme Manager - Payments
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services industry, especially those who have experience with payments programmes. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of SWIFT payments and ISO20022. We recommend creating a cheat sheet of key terms and concepts to help you articulate your expertise during discussions.
✨Tip Number 3
Showcase your stakeholder management skills! Think of examples from your past experiences where you successfully navigated complex relationships. We want to hear how you kept everyone aligned and happy throughout a project.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that Programme Manager role at NatWest.
We think you need these skills to ace Programme Manager - Payments
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Programme Manager - Payments role. Highlight your experience with SWIFT payments and ISO20022, as well as any hands-on delivery experience you've had in payments programmes. We want to see how your skills align with what NatWest is looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your understanding of customer experience and stakeholder management, and how you can drive successful programme outcomes. Let us see your passion for the financial services industry!
Showcase Your Achievements: When detailing your work experience, focus on specific achievements that demonstrate your ability to manage complex programmes. Use metrics where possible to quantify your success. We love seeing how you've made a difference in previous roles!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and keep track of it. Plus, it shows you're serious about joining NatWest as a Programme Manager. We can't wait to hear from you!
How to prepare for a job interview at Natwest CWS
✨Know Your Payments Inside Out
Make sure you brush up on your knowledge of SWIFT payments and ISO 20022. Be ready to discuss how these concepts apply to the role and how you've used them in past experiences. This will show that you're not just familiar with the terms, but that you can also apply them effectively.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've successfully managed stakeholders at various levels. Think about specific challenges you faced and how you navigated them. This is crucial for a Programme Manager role, so demonstrating your ability to communicate and align with different parties will set you apart.
✨Emphasise Customer Focus
Since the role requires a strong end-to-end customer focus, be ready to share instances where you've enhanced customer experience in previous projects. Highlight how your actions led to positive outcomes for customers, as this aligns perfectly with NatWest's goals.
✨Prepare for Risk Management Questions
Given the importance of risk management in this role, think about your approach to identifying and mitigating risks in past programmes. Be prepared to discuss how you would handle risk-related decisions and represent the programme in governance forums, showcasing your strategic thinking.