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- Tasks: Lead customer journey changes and manage third-party suppliers in a dynamic banking environment.
- Company: A leading UK bank with a focus on innovation and customer service.
- Benefits: Hybrid working, competitive pay, and the chance to make a real impact.
- Why this job: Join a prestigious bank and enhance customer experiences while developing your career.
- Qualifications: Experience in project implementation and knowledge of current accounts required.
- Other info: 6-month contract with opportunities for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A leading UK bank is seeking a Business Change & Journey Manager for a 6-month contract based in Edinburgh, incorporating hybrid working. The role involves delivering customer journey changes, managing third-party suppliers, and ensuring effective governance in a financial services context.
Ideal candidates will have proven experience in project implementation and current account knowledge. This role offers a temporary opportunity for professionals looking to make a significant impact on customer services.
Hybrid Change & Journey Manager - Banking Programs employer: NatWest CWS
Contact Detail:
NatWest CWS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Change & Journey Manager - Banking Programs
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking sector and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Prepare for those interviews by researching the bank's recent projects and customer journey initiatives. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds.
✨Tip Number 4
Check out our website for the latest job openings! We regularly update our listings, and applying through us gives you a better chance of standing out in the crowd. Let’s get you that dream job!
We think you need these skills to ace Hybrid Change & Journey Manager - Banking Programs
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Hybrid Change & Journey Manager. Highlight your experience in project implementation and any relevant knowledge of current accounts. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've delivered customer journey changes in the past, and don’t forget to mention your experience managing third-party suppliers.
Showcase Your Governance Skills: Since effective governance is key in this role, make sure to highlight any experience you have in this area. We’re looking for candidates who can ensure compliance and manage risks effectively, so give us the details!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at NatWest CWS
✨Know Your Customer Journey
Make sure you understand the customer journey in banking. Brush up on how changes can impact customer experience and be ready to discuss specific examples from your past work that demonstrate your ability to enhance these journeys.
✨Showcase Your Project Management Skills
Prepare to talk about your experience with project implementation. Have a few solid examples ready that highlight your role in managing projects, especially in financial services. This will show that you can handle the responsibilities of the role effectively.
✨Understand Governance in Financial Services
Familiarise yourself with the governance frameworks relevant to banking. Be prepared to discuss how you’ve ensured compliance and effective governance in previous roles, as this is crucial for the position.
✨Engage with Third-Party Supplier Management
Since the role involves managing third-party suppliers, think about your experiences in this area. Be ready to share how you've successfully collaborated with external partners to deliver results, as this will demonstrate your ability to manage relationships effectively.
