At a Glance
- Tasks: Lead CRM change activities, ensuring smooth delivery and stakeholder engagement.
- Company: Join NatWest, a major UK retail bank with a focus on innovation.
- Benefits: Inclusive culture, learning opportunities, and a focus on wellbeing.
- Other info: Temporary role with potential for growth and development.
- Why this job: Make a real impact in a dynamic environment while enhancing your skills.
- Qualifications: Strong experience in business analysis and CRM transformation projects.
The predicted salary is between 49500 - 60500 £ per year.
AMS is the world's leading provider of Talent Acquisition and Management Services.
Our contingent Workforce Solutions (CWS) service partner with Nat West to support contingent recruitment processes.
On behalf of Nat West, we are looking for a Lead Business Analyst - CRM for a 3-month contract based either in Edinburgh or London.
Nat West is a major UK retail bank, providing every day banking services to over 17 million retail customers.
The banks expertise and services span across Business Services, Corporate banking, Wealth Management, Group Functions, Retail and Investment Banking.
Purpose of the role: The Lead Business Analyst - CRM will lead the analysis, testing, business readiness, and implementation of CRM changes, ensuring alignment between business stakeholders and technical teams while minimising operational risk and maximising business value.
The role is responsible for driving stakeholder engagement, governance, process improvements, defect management, and change adoption through effective training, communications, and business readiness activities.
What you'll do: Lead coordination of CRM change activities across business stakeholders and the e Privacy team to ensure successful delivery.
Define, validate, and gain agreement on testing scope, ensuring traceability of test scenarios to business requirements.
Assess, prioritise, and manage defects and business impacts, collaborating with developers and stakeholders to drive resolution.
Conduct business impact analysis, process reviews, and SOP updates, providing recommendations and decision papers for governance approval.
Support business readiness and implementation activities, including live proving, training, communications, and adoption planning.
Establish and manage change governance, RAID tracking, and key performance metrics to monitor implementation success.
The skills you'll need: Strong Business Analysis experience with CRM transformation, change, and implementation projects.
Proven test management/UAT experience, including test planning, traceability, defect management, and risk-based testing.
Expertise in business process analysis, impact assessment, journey mapping, and SOP documentation.
Experience in business readiness, training, communications, and change implementation activities.
Strong stakeholder management and facilitation skills, with the ability to build consensus across business and technical teams.
Knowledge of governance frameworks, RAID management, reporting, and decision-making support through business cases and options papers.
Next steps With an inclusive culture, excellent learning and development, and focus on wellbeing, there are plenty of reasons why Nat West is a great place to work in a temporary job.
And you'll be helping to build a sustainable bank, committed to helping people, families, and businesses to thrive.
We will only accept workers operating via an Umbrella or PAYE engagement model.
If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course.
AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business JBRP1_UKTJ
Lead Business Analyst - CRM in Edinburgh employer: Natwest CWS
At AMS, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our partnership with NatWest not only provides you with the opportunity to work with a leading UK retail bank but also ensures access to comprehensive employee growth programmes and a hybrid working model that promotes work-life balance. Join us in London and be part of a team that values your contributions and supports your professional journey.
