At a Glance
- Tasks: Provide first-line support for property queries and coordinate executive meeting bookings.
- Company: Join NatWest's dynamic Internal Support Team in Castle Donnington.
- Benefits: Competitive hourly rate, hybrid working, and comprehensive training.
- Other info: Enjoy a flexible work schedule with opportunities for growth.
- Why this job: Be a key player in ensuring smooth operations and communication within a leading bank.
- Qualifications: PC proficiency and strong communication skills are essential.
The predicted salary is between 28000 - 30000 £ per year.
On behalf of NatWest, AMS are seeking a Customer Service Advisor working within our Internal Support Team in NatWest's Castle Donnington Office, Futures House, DE74 2HN.
As part of this role, you will be undertaking customer service duties and supporting first line queries for colleagues working within NatWest relating to property queries or organisation of executive meetings.
What the role involves:
- Providing first-line support for colleagues' property-related queries, including accurately identifying issues, logging them in our system, and assigning them to the correct supplier with the appropriate Service Level Agreement (SLA).
- Coordinating Executive meeting room bookings across branches and office sites - PC proficiency is essential for navigating scheduling tools and systems.
- Engaging in real-time internal communication via our Chat Contact Channel, handling up to two live chat conversations simultaneously.
- Supporting occasional inbound phone inquiries; while calls may occur, the role primarily focuses on digital communication.
- Working rotational shifts as scheduled by our central operations team, with advanced visibility via an app.
- Availability to work on select bank holidays, based on operational needs.
What we can offer:
- Start date: Monday 13th July 2026 (Dependent on Vetting).
- 6 Month Contract.
- Working hours: Monday - Friday between hours of 7am - 5pm.
- Training schedule: Monday - Friday 8am - 4pm for approximately 2 weeks.
- Hybrid working schedule.
- Hourly rate: £14.29 per hour.
- Full time position: 35 hours per week.
- You will work remotely first from home with expectations to be in the office twice a month. These days will be scheduled by the central team and require attendance.
Customer Service & Operations Analyst employer: Natwest CWS
NatWest is an excellent employer, offering a dynamic work environment at our Castle Donnington office, where collaboration and support are at the heart of our culture. Employees benefit from a hybrid working model, comprehensive training, and opportunities for professional growth, all while being part of a team that values seamless communication and operational excellence. Join us to make a meaningful impact in customer service and operations, with the added advantage of flexible working arrangements and a supportive team atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Operations Analyst
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on NatWest. Check out their values and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. Focus on how your skills match the role, especially around customer service and operations. We want you to feel confident when it’s your turn to shine!
✨Tip Number 3
Be ready to showcase your tech skills! Since this role involves using various digital tools, brush up on your PC proficiency. Maybe even mention specific software you’re familiar with during the interview to highlight your readiness for the job.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds. Plus, we encourage you to apply through our website for a smoother process!
We think you need these skills to ace Customer Service & Operations Analyst
Some tips for your application 🫡
Read the Job Description Carefully:Before you dive into your application, take a moment to really absorb the job description. It’ll help you tailor your application to what NatWest is looking for, making it more likely to catch their eye.
Show Off Your Customer Service Skills:Since this role is all about supporting colleagues with their queries, make sure to highlight any relevant customer service experience in your application. We want to see how you’ve handled similar situations in the past!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. This will make it easier for the hiring team to understand your qualifications and fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to the right people. Plus, you’ll find all the info you need to complete your application smoothly.
How to prepare for a job interview at Natwest CWS
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service & Operations Analyst. Familiarise yourself with property-related queries and the importance of first-line support. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since this role involves engaging in real-time internal communication, be prepared to discuss your experience with digital communication tools. Practice articulating how you've handled multiple conversations simultaneously, as this will be key to impressing the interviewers.
✨Demonstrate Problem-Solving Abilities
Think of examples where you've successfully identified issues and resolved them efficiently. Highlight your ability to log problems accurately and assign them to the right suppliers, showcasing your attention to detail and organisational skills.
✨Be Ready for Shift Work Questions
As the role requires working rotational shifts, be prepared to discuss your flexibility and availability. Show that you're open to working on bank holidays if needed, and express your willingness to adapt to the team's scheduling needs.
