At a Glance
- Tasks: Transform and migrate content to modern platforms like SharePoint Online and ServiceNow.
- Company: Join NatWest, a leading UK retail bank, in a dynamic and inclusive environment.
- Benefits: Remote work flexibility, competitive pay, and opportunities for professional growth.
- Other info: Work in an Agile team and enjoy a supportive, collaborative culture.
- Why this job: Make a real impact by improving how colleagues access vital information.
- Qualifications: Experience in content analysis and migration, with strong SharePoint knowledge.
The predicted salary is between 51750 - 63250 £ per year.
NatWest is a major UK retail bank, providing everyday banking services to over 19 million customers. The bank's expertise and services span retail, commercial and private banking. AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We partner with NatWest to deliver their contingent recruitment processes.
On behalf of NatWest, we are looking for an experienced Content Analyst, contracted until December 2026. Remote first, based in London, Manchester or Edinburgh.
Purpose of the role
We are looking for an experienced Content Analyst to support a large-scale intranet content migration and transformation programme. You will work closely with business content owners to review, improve and migrate content from a legacy intranet into SharePoint Online and ServiceNow, ensuring information is accurate, accessible, well structured and easy for colleagues to find and use.
This is a hands-on content role where you'll take existing information from a range of formats and transform it into clear, user-friendly digital content, while applying appropriate metadata, governance and information architecture principles. You'll also help optimise content for SharePoint Search and Microsoft 365 Copilot.
What you'll do
- Review, audit and classify existing intranet content, identifying what should be migrated, updated, consolidated or removed.
- Migrate and transform content into modern SharePoint Online and ServiceNow pages using approved templates.
- Convert content from Word, Excel, PowerPoint, PDF and other formats into structured, accessible and user-friendly digital pages.
- Apply metadata, taxonomy, content types and governance standards to improve content organisation and findability.
- Work closely with business content owners and stakeholders to review content, obtain approvals and ensure information remains accurate.
- Restructure and improve existing content so it is clear, easily digestible and appropriate for the new platforms.
- Support content migration across agreed delivery waves, keeping progress and tracking information up to date.
- Help optimise content for SharePoint Search and Microsoft 365 Copilot.
- Work collaboratively within an Agile delivery environment, supporting sprint-based migration activity.
The Skills you'll need
- Strong experience in content analysis, content migration, auditing, restructuring and digital content management.
- Good hands-on knowledge of SharePoint Online, including modern pages and out-of-the-box functionality.
- Experience or a good working understanding of ServiceNow, ideally involving content migration and/or the creation and management of ServiceNow content pages.
- Strong understanding of metadata, taxonomy, information architecture and content governance principles.
- Experience transforming legacy documents and content into structured, accessible digital pages.
- Strong stakeholder engagement skills, with the confidence to work directly with content owners to review information and secure approvals.
- Understanding of content accessibility, usability and search/findability principles.
- Awareness of SharePoint Search and Microsoft 365 Copilot capabilities.
- Familiarity with Agile ways of working and Jira.
- Self-driven and highly organised, with the ability to manage your own workload and deliver against migration deadlines.
- Previous experience working on large-scale intranet or content migration programmes would be highly desirable.
Why NatWest
There are plenty of reasons why NatWest is a great place to work in a temporary job; they are becoming a simpler Bank, which is more integrated and technology driven. You'll be helping to build a sustainable bank, committed to helping customers to succeed.
We will only accept workers operating via an Umbrella engagement model. If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course.
Content Analyst employer: Natwest CWS
At AMS, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our partnership with NatWest not only provides you with the opportunity to work with a leading UK retail bank but also ensures access to comprehensive employee growth programmes and a hybrid working model that promotes work-life balance. Join us in London and be part of a team that values your contributions and supports your professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Content Analyst
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We think you need these skills to ace Content Analyst
Some tips for your application 🫡
Highlight Your Data Projects:When applying for a temporary data science role at Natwest CWS, make sure to showcase any relevant projects you've worked on. Whether it's a personal project, an academic undertaking, or contributions to an open-source initiative, detailing these experiences can really set you apart and demonstrate your practical skills.
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Show Your Flexibility:Since this is a temporary role, it's important to convey your adaptability and willingness to learn. In your cover letter to Natwest CWS, emphasise how quickly you can get up to speed with new tools or projects. Highlight any previous experiences where you've had to adjust to new environments or challenges.
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How to prepare for a job interview at Natwest CWS
✨Showcase Your Analytical Skills
For a data science gig, it's crucial to demonstrate your analytical abilities. Be ready to discuss previous projects and the methodologies you used. Think about how you can quantify your impact—did your analysis improve efficiency or save costs? These are the stories that will stick with interviewers at Natwest CWS.
✨Brush Up on Technical Skills
You might face technical questions on tools relevant to data science, like Python, R, or SQL. Prepare to solve a problem live—perhaps they'll ask you to write a simple query or code snippet. It’s cool to talk about them, but we need to show we can do it in practice, especially in a temporary role where quick results matter.
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Since this is a temporary position, emphasise your ability to learn quickly and adapt to new tools or workflows. Share examples of how you've thrived in fast-paced environments before, and how you can hit the ground running at Natwest CWS.
✨Prepare a Portfolio of Your Work
Bring your portfolio to the table—showcase projects where you've leveraged data science techniques to solve problems. Whether it’s a GitHub repository or a set of case studies, having tangible examples of your work will help you stand out and show what you bring to the team at Natwest CWS.
