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For Companies At a Glance
- Tasks: Be the go-to person for clients, managing technical relationships and ensuring successful product delivery.
- Company: Join a dynamic FinTech company at the forefront of banking-as-a-service.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact by driving innovative financial solutions for enterprise clients.
- Qualifications: Experience in Technical Account Management and strong client negotiation skills required.
- Other info: Fast-paced environment with a focus on collaboration and career advancement.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Overview
Join us as a Technical Account Manager. You’ll be our Client “first point of contact” for Product and Delivery, working alongside a Customer Success Manager, acting as the face of the BaaS organisation with our enterprise clients.
Responsibilities
- Own Delivery engagement from Initiation through Launch to Run of financial products.
- Own the technical relationship with clients, advising them on product capabilities and best practices for product success.
- Drive end-to-end project delivery for client implementations - building and managing delivery plans, tracking milestones, risks, and dependencies across client, Boxed, and NatWest estates.
- Collaborate closely with internal Delivery Management, Product, Engineering, Operations, Risk/Compliance, and supporting teams to resolve issues and unblock progress.
- Translate business needs into technical requirements - leading on technical design discussions with clients, understanding their proposition, and mapping requirements to our APIs and services.
- Partner with Product and Engineering to influence the future roadmap based on client needs.
- Set up and running governance frameworks, including regular status updates, steering committees, and escalation pathways - ensuring delivery against client expectations.
- Own and manage the standardised delivery and performance client reporting, alongside providing regular reporting to internal stakeholders.
Qualifications
- Experience in a Technical Account Management role within FinTech, payments, or BaaS.
- Exceptional client management and negotiation skills with ability to lead technical and commercial discussions, translating between technical and business requirements as needed.
- Strong Product knowledge for assigned product line with experience of pitching and explaining industry best practices.
- Proven track record leading technical delivery for multi-stakeholder enterprise clients, navigating technical and commercial challenges as they emerge.
- Ability to clearly and confidently explain current product capabilities and future roadmap.
- Ability to problem solve whilst supporting clients to navigate any known product limitations in order to achieve their goals.
- Solid understanding of RESTful APIs, white-labelled front-end applications, system integrations, and microservices architectures.
Additional Experience
- Experience working in a scale-up environment.
- Understanding of UK banking regulations, KYC/AML, and embedded finance use cases.
- Familiarity with Open Banking standards and cloud-native architecture.
Technical Account Manager employer: NatWest Boxed
Contact Detail:
NatWest Boxed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the FinTech space and let them know you're on the lookout for a Technical Account Manager role. You never know who might have the inside scoop on an opportunity or can refer you directly.
✨Tip Number 2
Prepare for those interviews by brushing up on your product knowledge and technical skills. Be ready to discuss how you've successfully managed client relationships and delivered projects in the past. We want to see that you can translate complex technical concepts into easy-to-understand language!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for openings that match your skills and interests. Tailor your approach to show why you’d be a great fit for us!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Use this opportunity to reiterate your enthusiasm for the role and highlight any key points from your conversation that showcase your fit for the Technical Account Manager position.
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Technical Account Manager role. Highlight your experience in FinTech and any relevant projects you've led. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our team. Be sure to mention your client management skills and technical expertise.
Showcase Your Technical Skills: Since this role involves a lot of technical discussions, don’t shy away from showcasing your knowledge of RESTful APIs and system integrations. We love seeing candidates who can bridge the gap between tech and business!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you get the best experience possible. We can't wait to hear from you!
How to prepare for a job interview at NatWest Boxed
✨Know Your Tech Inside Out
As a Technical Account Manager, you’ll need to be well-versed in the technical aspects of the products you'll be managing. Brush up on your knowledge of RESTful APIs, microservices, and system integrations. Be ready to discuss how these elements can benefit clients and enhance their experience.
✨Master Client Management Skills
Exceptional client management is key for this role. Prepare examples of how you've successfully navigated technical and commercial discussions in the past. Think about times when you translated complex technical jargon into clear business benefits for clients—this will show your ability to bridge the gap between tech and business.
✨Showcase Your Project Delivery Experience
Be ready to talk about your experience with end-to-end project delivery. Highlight specific projects where you built and managed delivery plans, tracked milestones, and resolved issues. This will demonstrate your capability to handle the responsibilities outlined in the job description.
✨Understand the Industry Landscape
Familiarise yourself with the FinTech landscape, especially around UK banking regulations and Open Banking standards. Being able to discuss current trends and challenges in the industry will not only impress your interviewers but also show that you're proactive and knowledgeable about the field.
