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For Companies At a Glance
- Tasks: Ensure accurate payment reconciliations and resolve queries for customers and stakeholders.
- Company: Join a dynamic financial institution focused on customer satisfaction.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on teamwork and initiative.
- Why this job: Make a real difference in payment operations while enhancing your skills.
- Qualifications: Experience in reconciliation and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Join us as a Payment Operations Analyst. We’ll look to you to deliver successful outcomes for your customers by ensuring total accuracy in reconciliation activities. You’ll be liaising with customers, other financial institutions and key stakeholders to resolve missing payment queries. You’ll showcase your knowledge and enthusiasm as you deal with a variety of payment related queries.
What you’ll do
- Complete reconciliations efficiently within our SLAs.
- Oversee the end-to-end reconciliation and settlement of all scheme and internal ledgers, ensuring total accuracy while proactively resolving complex payment discrepancies.
Your Day-to-day Will Include
- Being responsible for the daily reconciliation & settlement of our payment schemes (FPS, BACS, MasterCard, Cash & International Payments).
- Resolving redirected payments, missing payments and general payment-related queries.
- Completing daily and monthly regulatory finance reporting.
The skills you’ll need
- Reconciliation experience with excellent customer service skills.
- A strong background in payments and a good understanding of scheme guidelines.
- The ability to take ownership of investigations and work as part of a team.
You’ll Also Demonstrate
- Experience in a reconciliation or payment operations role.
- Excellent communication skills, and a good standard of written English.
- Attention to detail.
- The ability to work on your own initiative and on multiple items simultaneously.
Payment Operations Analyst in Southend-on-Sea employer: NatWest Boxed
Contact Detail:
NatWest Boxed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payment Operations Analyst in Southend-on-Sea
✨Tip Number 1
Network like a pro! Reach out to people in the payment operations field on LinkedIn or at industry events. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by brushing up on your reconciliation knowledge and payment schemes. Be ready to discuss specific examples of how you've resolved payment discrepancies in the past. Show us your problem-solving skills!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Use our website to find roles that excite you, and tailor your approach to each one. We want to see your enthusiasm!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind. Let us know you’re keen on the role and ready to contribute!
We think you need these skills to ace Payment Operations Analyst in Southend-on-Sea
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your reconciliation experience and payment operations skills. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the Payment Operations Analyst role and explain why you’re the perfect fit. We love seeing genuine passion for what we do.
Showcase Your Communication Skills: Since you'll be liaising with customers and stakeholders, it's crucial to demonstrate your excellent communication skills in your application. Keep your language clear and professional, but let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at NatWest Boxed
✨Know Your Payments Inside Out
Make sure you brush up on your knowledge of payment schemes like FPS, BACS, and MasterCard. Being able to discuss these confidently will show that you're not just familiar with the terms but understand how they work in practice.
✨Showcase Your Reconciliation Skills
Prepare examples from your past experience where you've successfully handled reconciliations or resolved payment discrepancies. Be ready to explain your thought process and the steps you took to ensure accuracy.
✨Communicate Clearly and Effectively
Since you'll be liaising with customers and stakeholders, practice articulating your thoughts clearly. Use simple language to explain complex issues, and don’t forget to listen actively to any questions they might have.
✨Demonstrate Attention to Detail
During the interview, highlight instances where your attention to detail made a difference in your work. Whether it’s catching an error in a report or ensuring compliance with guidelines, showing this skill is crucial for the role.