At a Glance
- Tasks: Own the communication strategy for BaaS products, ensuring clear updates during incidents.
- Company: Join NatWest Boxed, a leader in banking and financial services.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Collaborate with innovative teams and explore AI tools for enhanced communication.
- Why this job: Make a real impact by delivering clear, empathetic communications to customers.
- Qualifications: Exceptional writing skills and experience in high-pressure environments.
The predicted salary is between 45000 - 55000 € per year.
Join us as an Operations Senior Comms Analyst. This is an opportunity to make a positive impact on our customers and colleagues, as you deliver clear communications and business updates. You’ll be working with key stakeholders across NatWest Boxed.
What you’ll do
- Take full ownership of the end-to-end communication strategy for end-customers of our BaaS products, ensuring they receive clear, empathetic, and timely updates during incidents or technical service disruptions.
- Draft and execute all messaging for end customers of our BaaS products during live incidents, working with Incident Managers to translate complex issues into simple, jargon-free information.
- Collaborate with Content Designers and Risk colleagues to build and maintain a library of pre-approved, compliant communication templates.
- Partner with colleagues to explore and apply AI skills to improve the speed and quality of drafting incident-specific communications.
- Work alongside and coordinate the delivery of notifications across multiple digital channels, ensuring the right message reaches the specific subset of impacted customers.
- Support the wider team in delivering service communications, ensuring end customers are kept informed of planned changes or platform enhancements.
- Navigate internal sign-off processes rapidly during live incidents, ensuring all messaging meets risk and legal standards.
- Participate in post-incident reviews to provide insights on customer messaging performance and identify areas for improvement in tone and timing.
The skills you’ll need
- Exceptional writing & translation skills with the ability to write clear, empathetic copy under pressure, turning tech-speak into relatable information for end customers.
- Experience collaborating with Content Designers and Risk teams to ensure messaging is both effective and compliant.
- Proven ability to work in high-pressure, fast-paced environments where quick thinking and logical impact analysis are essential.
- A proactive interest in using AI tools and mass-communication platforms (like Iterable) to enhance content drafting efficiency.
- Experience of analysing and using performance data.
- The ability to convey information in a simple and understandable way.
- An understanding of contact centre operations and performance metrics.
- Microsoft Office skills, including Excel.
Operations Senior Comms Analyst in Southend-on-Sea employer: NatWest Boxed
At NatWest, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. As an Operations Senior Comms Analyst, you will benefit from a supportive environment that encourages professional growth and the use of cutting-edge AI tools to enhance your skills. With a commitment to clear communication and customer satisfaction, you'll find meaningful opportunities to make a positive impact while working alongside dedicated colleagues in a fast-paced setting.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Senior Comms Analyst in Southend-on-Sea
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to the role. We recommend using the STAR method to structure your answers – it helps you showcase your skills effectively!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar.
✨Tip Number 4
Apply through our website for the best chance of landing that Operations Senior Comms Analyst role. We love seeing candidates who take the initiative to connect directly with us!
We think you need these skills to ace Operations Senior Comms Analyst in Southend-on-Sea
Some tips for your application 🫡
Show Off Your Writing Skills:As an Operations Senior Comms Analyst, your writing needs to shine! Make sure your application showcases your ability to write clear and empathetic copy. Use simple language and avoid jargon to demonstrate that you can translate complex ideas into relatable information.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to highlight your experience with communication strategies, especially in high-pressure situations. Mention any relevant projects where you’ve collaborated with teams to create effective messaging.
Highlight Your Tech Savvy:We love candidates who are keen on using AI tools and mass-communication platforms! If you have experience with these, make sure to mention it. Show us how you've used technology to enhance your communication efforts in the past.
Apply Through Our Website:Ready to take the plunge? We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at NatWest Boxed
✨Master the Communication Strategy
Before your interview, take some time to understand the communication strategy that the company employs. Be ready to discuss how you would approach drafting clear and empathetic messages during incidents. Think about examples from your past where you simplified complex information for a wider audience.
✨Showcase Your Collaboration Skills
Since this role involves working with Content Designers and Risk teams, prepare to share specific instances where you've successfully collaborated with different departments. Highlight how you ensured compliance while still delivering effective messaging, as this will demonstrate your ability to work cross-functionally.
✨Demonstrate Quick Thinking
In high-pressure situations, quick thinking is key. Prepare for situational questions that test your ability to analyse impacts and make decisions rapidly. Use the STAR method (Situation, Task, Action, Result) to structure your responses and show how you’ve handled similar scenarios in the past.
✨Familiarise Yourself with AI Tools
As the role involves exploring AI skills to enhance communication efficiency, brush up on any relevant AI tools or platforms you’ve used. Be ready to discuss how you can leverage these technologies to improve the drafting process and ensure timely updates for customers.
