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- Tasks: Support customers with queries about savings and lending products in a contact centre.
- Company: Dynamic financial services provider in Southend-on-Sea.
- Benefits: Career advancement opportunities and a supportive work environment.
- Why this job: Join a team that values your input and helps improve customer service efficiency.
- Qualifications: Experience in frontline customer service and strong organisational skills.
- Other info: Proficiency in Microsoft Office is essential for this role.
The predicted salary is between 30000 - 42000 £ per year.
A financial services provider is seeking a Customer Service Advisor in Southend-on-Sea. The role involves supporting customers in contact centres, handling queries related to personal savings and lending products, and suggesting improvements to increase efficiency.
The ideal candidate should have:
- Experience in frontline customer service within the financial industry
- Excellent organisational skills
- Proficiency in Microsoft Office applications
This position offers the opportunity for career advancement in a dynamic environment.
Hybrid Customer Service Advisor — AI-Driven Support in Southend-on-Sea employer: NatWest Boxed
Contact Detail:
NatWest Boxed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Service Advisor — AI-Driven Support in Southend-on-Sea
✨Tip Number 1
Network like a pro! Reach out to people in the financial services sector, especially those who work in customer service. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you’d handle tricky situations with customers and be ready to share your experiences. We want you to shine!
✨Tip Number 3
Show off your skills! If you’ve got experience with Microsoft Office, make sure to highlight that during interviews. Maybe even bring examples of how you’ve used it to improve efficiency in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Hybrid Customer Service Advisor — AI-Driven Support in Southend-on-Sea
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in frontline customer service, especially within the financial industry. We want to see how your skills align with the role of a Customer Service Advisor, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team. We love seeing candidates who can suggest improvements, so share any ideas you have for enhancing efficiency.
Show Off Your Organisational Skills: In your application, give examples of how you've successfully managed multiple tasks or projects. We value excellent organisational skills, so let us know how you keep everything on track, especially in a busy contact centre environment.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at NatWest Boxed
✨Know Your Stuff
Make sure you brush up on the financial services sector, especially personal savings and lending products. Familiarise yourself with common customer queries and think about how you would handle them. This will show that you're not just interested in the role but also knowledgeable about it.
✨Showcase Your Experience
Prepare to discuss your previous frontline customer service experience in detail. Think of specific examples where you resolved issues or improved processes. This will help demonstrate your organisational skills and ability to suggest improvements, which are key for this role.
✨Get Comfortable with Tech
Since the role involves AI-driven support, be ready to talk about your proficiency with Microsoft Office applications and any other tech tools you've used in customer service. If you have experience with AI or chatbots, make sure to highlight that too!
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company’s approach to customer service and how they integrate technology. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
