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For Companies At a Glance
- Tasks: Build and maintain a top-notch knowledge-sharing environment using AI and KM processes.
- Company: Join a fast-moving organisation focused on innovation and collaboration.
- Benefits: Career development opportunities, competitive salary, and a dynamic work environment.
- Other info: Opportunity to work in an agile setting with strong growth potential.
- Why this job: Shape the future of knowledge management and enhance customer experiences.
- Qualifications: Experience in KM principles, excellent communication skills, and familiarity with AI technologies.
The predicted salary is between 50000 - 65000 £ per year.
Join us as a Senior Knowledge Management Analyst. You’ll help to build and maintain a first-class knowledge-sharing environment that underpins both our human and AI-led operations. You'll use traditional Knowledge Management (KM) processes alongside the latest AI technologies to enhance how knowledge is collected, curated and shared. It’s a great chance to help shape the future of a fast-moving organisation, take advantage of development opportunities, and advance your career.
What You'll Do
- Play a key part in ensuring colleagues and AI bots have the right information at the right time.
- Strengthen our Knowledge Hub and other knowledge sharing processes to deliver smoother customer experiences and enable our teams to work smarter.
- Assist in maintaining a comprehensive library of knowledge content, optimised for colleagues, bots and external clients.
- Help to enforce standards for content quality, structure and tone, to ensure consistency and easy retrieval.
- Implement our taxonomy and tagging strategy to ensure high-precision retrieval for both AI-driven search and human navigation.
- Oversee the end-to-end knowledge lifecycle, including regular audits, version control, and the decommissioning of obsolete content.
- Ensure compliance and alignment with internal legal and regulatory standards.
- Monitor and report on performance metrics for the Knowledge Hub, to identify trends and recommend continuous improvements.
- Partner with Operations colleagues to identify knowledge gaps and ensure new processes or product launches are supported effectively.
- Influence and collaborate with Subject Matter Experts (SMEs) to source complex information and translate it into simple, actionable knowledge.
- Provide impactful communications to frontline teams and contribute to other KM related initiatives such as our Collaboration Chapter.
The Skills You'll Need
- A strong understanding of KM principles and proven experience in helping to support the creation of high-quality, audience-specific knowledge assets.
- Excellent written and verbal communication skills, with a focus on clarity and simplicity.
- Excellent attention to detail.
- Familiarity with AI technologies and their application within a customer service or KM environment (or both).
- Strong problem-solving capabilities and a can-do attitude.
- Hands-on experience in agile work environments, with a solid understanding of change management principles.
- The enthusiasm to continue learning, experimenting, and drive forward improvements in a fast-paced setting.
It Would Be Great If You Also Had
- An understanding of banking operations, processes and terminology.
- Proficiency with Confluence, Zendesk, Intercom or Jira.
- A good understanding of AI developments and experience in creating successful AI prompts.
- Good experience of upskilling colleagues through screen-based collaboration.
Senior Knowledge Management Analyst employer: NatWest Boxed
Contact Detail:
NatWest Boxed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Knowledge Management Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. Ask them about their experiences and any tips they might have for landing a role at our company.
✨Tip Number 2
Prepare for the interview by brushing up on your KM principles and AI technologies. We love candidates who can demonstrate their knowledge and how it applies to our operations.
✨Tip Number 3
Show us your problem-solving skills! Be ready to discuss real-life scenarios where you've tackled challenges in knowledge management or customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Senior Knowledge Management Analyst
Some tips for your application 🫡
Show Your KM Skills: Make sure to highlight your understanding of Knowledge Management principles in your application. We want to see how you've used these skills in the past to create high-quality knowledge assets that are tailored for specific audiences.
Keep It Clear and Simple: Your written application should reflect the clarity and simplicity we value. Use straightforward language and avoid jargon where possible, as this will demonstrate your excellent communication skills right from the start.
Tailor Your Experience: When detailing your experience, connect it directly to the role. Mention any familiarity with AI technologies and how you've applied them in a KM context. This will show us you're not just a fit for the role, but you understand our fast-paced environment.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. This way, you can ensure your application reaches us directly and you can easily keep track of your application status.
How to prepare for a job interview at NatWest Boxed
✨Know Your KM Principles
Make sure you brush up on your Knowledge Management principles before the interview. Be ready to discuss how you've applied these in past roles, especially in relation to creating high-quality knowledge assets. This will show that you understand the core of what the role entails.
✨Showcase Your AI Familiarity
Since the role involves using AI technologies, be prepared to talk about your experience with them. Share specific examples of how you've integrated AI into KM processes or customer service environments. This will demonstrate your ability to leverage technology effectively.
✨Communicate Clearly and Simply
Given the emphasis on clarity and simplicity in communication, practice articulating your thoughts in a straightforward manner. Use examples from your previous work to illustrate how you’ve communicated complex information simply, which is crucial for this position.
✨Prepare for Problem-Solving Scenarios
Expect to face some problem-solving scenarios during the interview. Think of challenges you've encountered in KM and how you resolved them. Highlight your can-do attitude and adaptability, as these traits are essential in a fast-paced environment.