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For Companies At a Glance
- Tasks: Build and maintain a top-notch knowledge-sharing environment using AI and KM processes.
- Company: Join a fast-moving organisation focused on innovation and collaboration.
- Benefits: Career development opportunities, competitive salary, and a dynamic work environment.
- Other info: Opportunity to work in an agile setting with strong growth potential.
- Why this job: Shape the future of knowledge management and enhance customer experiences.
- Qualifications: Experience in KM principles, excellent communication skills, and familiarity with AI technologies.
The predicted salary is between 50000 - 65000 £ per year.
Join us as a Senior Knowledge Management Analyst. You’ll help to build and maintain a first-class knowledge-sharing environment that underpins both our human and AI-led operations. You'll use traditional Knowledge Management (KM) processes alongside the latest AI technologies to enhance how knowledge is collected, curated and shared. It’s a great chance to help shape the future of a fast-moving organisation, take advantage of development opportunities, and advance your career.
What You'll Do
- Play a key part in ensuring colleagues and AI bots have the right information at the right time.
- Strengthen our Knowledge Hub and other knowledge sharing processes to deliver smoother customer experiences and enable our teams to work smarter.
- Assist in maintaining a comprehensive library of knowledge content, optimised for colleagues, bots and external clients.
- Help to enforce standards for content quality, structure and tone, to ensure consistency and easy retrieval.
- Implement our taxonomy and tagging strategy to ensure high-precision retrieval for both AI-driven search and human navigation.
- Oversee the end-to-end knowledge lifecycle, including regular audits, version control, and the decommissioning of obsolete content.
- Ensure compliance and alignment with internal legal and regulatory standards.
- Monitor and report on performance metrics for the Knowledge Hub, to identify trends and recommend continuous improvements.
- Partner with Operations colleagues to identify knowledge gaps and ensure new processes or product launches are supported effectively.
- Influence and collaborate with Subject Matter Experts (SMEs) to source complex information and translate it into simple, actionable knowledge.
- Provide impactful communications to frontline teams and contribute to other KM related initiatives such as our Collaboration Chapter.
The Skills You'll Need
- A strong understanding of KM principles and proven experience in helping to support the creation of high-quality, audience-specific knowledge assets.
- Excellent written and verbal communication skills, with a focus on clarity and simplicity.
- Excellent attention to detail.
- Familiarity with AI technologies and their application within a customer service or KM environment (or both).
- Strong problem-solving capabilities and a can-do attitude.
- Hands-on experience in agile work environments, with a solid understanding of change management principles.
- The enthusiasm to continue learning, experimenting, and drive forward improvements in a fast-paced setting.
It Would Be Great If You Also Had
- An understanding of banking operations, processes and terminology.
- Proficiency with Confluence, Zendesk, Intercom or Jira.
- A good understanding of AI developments and experience in creating successful AI prompts.
- Good experience of upskilling colleagues through screen-based collaboration.
Senior Knowledge Management Analyst in Manchester employer: NatWest Boxed
Contact Detail:
NatWest Boxed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Knowledge Management Analyst in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. Ask them about their experiences and any tips they might have for landing a role at the company.
✨Tip Number 2
Prepare for the interview by researching the latest trends in Knowledge Management and AI technologies. Show us you’re not just familiar with the basics, but that you’re genuinely passionate about how these can enhance knowledge sharing.
✨Tip Number 3
Practice your communication skills! Since this role requires clarity and simplicity, try explaining complex concepts to friends or family. The clearer you can make it, the better you'll perform in interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Senior Knowledge Management Analyst in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Knowledge Management Analyst role. Highlight your experience with KM principles and AI technologies, as this will show us you understand what we're looking for.
Showcase Your Communication Skills: Since excellent written communication is key for this role, ensure your application is clear and concise. Use simple language and structure your thoughts logically to demonstrate your ability to convey complex information effectively.
Highlight Relevant Experience: Don’t forget to mention any hands-on experience you have in agile environments or with tools like Confluence or Zendesk. This will help us see how you can hit the ground running and contribute to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at NatWest Boxed
✨Know Your KM Principles
Make sure you brush up on your Knowledge Management principles before the interview. Be ready to discuss how you've applied these in past roles, especially in relation to creating high-quality knowledge assets. This will show that you understand the core of what the role entails.
✨Showcase Your AI Familiarity
Since the role involves using AI technologies, be prepared to talk about your experience with them. Share specific examples of how you've integrated AI into KM processes or customer service environments. This will demonstrate your ability to leverage technology effectively.
✨Communicate Clearly and Simply
Given the emphasis on clarity in communication, practice explaining complex concepts in simple terms. You might even want to prepare a few examples of how you've done this in the past, particularly when working with Subject Matter Experts or frontline teams.
✨Prepare for Problem-Solving Scenarios
Expect to face some problem-solving scenarios during the interview. Think of challenges you've encountered in previous roles and how you overcame them, especially in agile environments. This will highlight your can-do attitude and adaptability, which are key for this position.