At a Glance
- Tasks: Own the communication strategy for BaaS products, ensuring clear updates during incidents.
- Company: Join NatWest Boxed, a leader in banking and financial services.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Collaborate with innovative teams and explore AI tools for efficiency.
- Why this job: Make a real impact by delivering empathetic communications to customers.
- Qualifications: Exceptional writing skills and experience in high-pressure environments.
The predicted salary is between 45000 - 55000 € per year.
Join us as an Operations Senior Comms Analyst. This is an opportunity to make a positive impact on our customers and colleagues, as you deliver clear communications and business updates. You’ll be working with key stakeholders across NatWest Boxed.
What you’ll do
- Take full ownership of the end-to-end communication strategy for end-customers of our BaaS products, ensuring they receive clear, empathetic, and timely updates during incidents or technical service disruptions.
- Draft and execute all messaging for end customers of our BaaS products during live incidents, working with Incident Managers to translate complex issues into simple, jargon-free information.
- Collaborate with Content Designers and Risk colleagues to build and maintain a library of pre-approved, compliant communication templates.
- Partner with colleagues to explore and apply AI skills to improve the speed and quality of drafting incident-specific communications.
- Work alongside and coordinate the delivery of notifications across multiple digital channels, ensuring the right message reaches the specific subset of impacted customers.
- Support the wider team in delivering service communications, ensuring end customers are kept informed of planned changes or platform enhancements.
- Navigate internal sign-off processes rapidly during live incidents, ensuring all messaging meets risk and legal standards.
- Participate in post-incident reviews to provide insights on customer messaging performance and identify areas for improvement in tone and timing.
The skills you’ll need
- Exceptional writing & translation skills with the ability to write clear, empathetic copy under pressure, turning tech-speak into relatable information for end customers.
- Experience collaborating with Content Designers and Risk teams to ensure messaging is both effective and compliant.
- Proven ability to work in high-pressure, fast-paced environments where quick thinking and logical impact analysis are essential.
- A proactive interest in using AI tools and mass-communication platforms (like Iterable) to enhance content drafting efficiency.
- Experience of analysing and using performance data.
- The ability to convey information in a simple and understandable way.
- An understanding of contact centre operations and performance metrics.
- Microsoft Office skills, including Excel.
Operations Senior Comms Analyst in Manchester employer: NatWest Boxed
At NatWest, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. As an Operations Senior Comms Analyst, you will benefit from a supportive environment that encourages professional growth and the use of cutting-edge AI tools to enhance your skills. Located in a vibrant area, our team is dedicated to making a positive impact on our customers, ensuring that every employee feels valued and empowered to contribute meaningfully.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Senior Comms Analyst in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at NatWest. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for interviews by practising your responses to common questions. Focus on how your skills match the job description, especially your ability to communicate complex ideas simply.
✨Tip Number 3
Show off your writing skills! Bring examples of your previous work that demonstrate your ability to create clear and empathetic communications under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the team.
We think you need these skills to ace Operations Senior Comms Analyst in Manchester
Some tips for your application 🫡
Show Off Your Writing Skills:As an Operations Senior Comms Analyst, your writing needs to shine! Make sure your application showcases your ability to craft clear and empathetic messages. Use simple language and avoid jargon to demonstrate that you can translate complex ideas into relatable information.
Tailor Your Application:Don’t just send a generic application our way. Take the time to tailor your CV and cover letter to highlight your experience with communication strategies, especially in high-pressure situations. We want to see how your skills align with what we’re looking for!
Highlight Collaboration Experience:We love teamwork at StudySmarter! Be sure to mention any past experiences where you collaborated with Content Designers or Risk teams. Show us how you’ve worked together to create effective and compliant messaging.
Emphasise Your Proactivity:If you’ve got a knack for using AI tools or mass-communication platforms, let us know! Highlight any instances where you’ve proactively improved communication processes. This will show us that you’re not just reactive but also forward-thinking.
How to prepare for a job interview at NatWest Boxed
✨Master the Communication Strategy
Before your interview, get familiar with the communication strategies used in similar roles. Think about how you can articulate your understanding of clear and empathetic messaging, especially during high-pressure situations. Prepare examples from your past experiences where you successfully simplified complex information for a diverse audience.
✨Showcase Your Collaboration Skills
Since this role involves working closely with Content Designers and Risk teams, be ready to discuss your collaborative experiences. Bring specific examples of projects where teamwork was key to success. Highlight how you navigated differing opinions and ensured compliance while maintaining effective communication.
✨Demonstrate Quick Thinking
In a fast-paced environment, quick thinking is crucial. Prepare to share instances where you had to make rapid decisions or adapt your communication strategy on the fly. This will show your potential employer that you can handle pressure and still deliver quality results.
✨Familiarise Yourself with AI Tools
As the role involves exploring AI skills to enhance communication efficiency, do some research on relevant tools and platforms. Be prepared to discuss how you’ve used technology in your previous roles to improve processes or outcomes. Showing enthusiasm for innovation can set you apart from other candidates.
