Join us as a Technical Account Manager
You'll be our Client “first point of contact” for Product and Delivery, working alongside a Customer Success Manager, acting as the face of the BaaS organisation with our enterprise clients
What You'll Do
- Own Delivery engagement from ‘Initiation’ through ‘Launch’ to ‘Run’ of financial products
- Own the technical relationship with clients, advising them on product capabilities and best practices for product success
- Drive end-to-end project delivery for client implementations - building and managing delivery plans, tracking milestones, risks, and dependencies across client, Boxed, and NatWest estates
- Collaborate closely with internal Delivery Management, Product, Engineering, Operations, Risk/Compliance, and supporting teams to resolve issues and unblock progress
- Translate business needs into technical requirements - leading on technical design discussions with clients, understanding their proposition, and mapping requirements to our APIs and services
- Partner with Product and Engineering to influence the future roadmap based on client needs
- Set up and running governance frameworks, including regular status updates, steering committees, and escalation pathways - ensuring delivery against client expectations
- Own and manage the standardised delivery and performance client reporting, alongside providing regular reporting to internal stakeholders
The skills you'll need
- Experience in a Technical Account Management role within FinTech, payments, or BaaS
- Exceptional client management and negotiation skills with ability to lead technical and commercial discussions, translating between technical and business requirements as needed
- Strong Product knowledge for assigned product line with experience of pitching and explaining industry best practices
- Proven track record leading technical delivery for multi-stakeholder enterprise clients, navigating technical and commercial challenges as they emerge
- Ability to clearly and confidently explain current product capabilities and future roadmap
- Ability to problem solve whilst supporting clients to navigate any known product limitations in order to achieve their goals
- Solid understanding of RESTful APIs, white‑labelled front‑end applications, system integrations, and microservices architectures
Additional Experience In The Following Would Be Advantageous
- Experience working in a scale‑up environment
- Understanding of UK banking regulations, KYC/AML, and embedded finance use cases
- Familiarity with Open Banking standards and cloud‑native architecture
Technical Account Manager in London employer: NatWest Boxed
At NatWest Boxed, we pride ourselves on being an excellent employer that fosters a collaborative and innovative work culture. As a Principal Engineer, you will have access to extensive professional development opportunities, enabling you to grow your skills while working on cutting-edge Banking-as-a-Service solutions in a dynamic environment. Our commitment to employee well-being and a supportive team atmosphere makes NatWest Boxed a rewarding place to advance your career in the Financial Services sector.
