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- Tasks: Bridge sales and implementation, ensuring smooth transitions for clients.
- Company: Join NatWest, a leader in client engagement and support.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Make a real impact by advocating for clients and driving satisfaction.
- Qualifications: Experience in client management and strong communication skills required.
- Other info: Dynamic role with opportunities to learn and improve processes.
The predicted salary is between 36000 - 60000 £ per year.
Join us as a Client Engagement Manager at NatWest Boxed. In this role, you will support bridging the transition from sales to implementation stages, working between the sales team and delivery team, ensuring a smooth transition for the client.
Support in managing the client through the implementation stage, acting as an escalation contact point. Act as the client’s advocate internally, ensuring their feedback, requirements, and concerns are communicated to the product, implementation, engineering, and support teams. Ensure client governance is in place and working effectively, and clients' needs and expectations are being met.
What You’ll DoAs a Client Engagement Manager, you will support in driving the commercial aspects of client delivery, working closely with delivery teams to ensure client satisfaction. You will support in commercial negotiations and agreeing client contracts, and troubleshooting throughout implementation to solve clients' needs.
- Ensure that there are clearly documented and understood outputs from pre-implementation stages so that the proposed product and solution is understood before it gets passed into the implementation stage.
- Work with product and delivery teams to ensure client collateral to support discussions through implementation stages is well documented, including roadmap and delivery plans.
- Own client steerco meetings and general governance through the implementation stage in line with the contract, providing updates at senior stakeholder meetings.
- Address client concerns proactively to avoid misunderstandings or escalations. Ensure that client requests are well understood and clearly articulated back into the business.
- Responsible for completing client due diligence (KYC) ahead of signing the contract and going live.
- Continuously learn from client implementations and proactively make improvements in processes.
We’re looking for someone with experience in successful management and delivery of key initiatives aligned to client requirements, and closure of commercial opportunities.
We’ll Also Need You To Have- Experience in senior external client exposure and influence.
- Ability to work effectively in cross-functional teams.
- Good verbal and written communication skills.
- Good relationship management, selling, and influencing skills.
- Strong stakeholder management experience.
Client Engagement Manager in London employer: NatWest Boxed
Contact Detail:
NatWest Boxed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Engagement Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Client Engagement Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to client management and stakeholder engagement. We suggest role-playing with a friend or using mock interview tools to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your experience! Bring examples of how you've successfully managed client relationships and resolved issues in the past. We want to see how you can advocate for clients and ensure their needs are met.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We recommend mentioning something specific from your conversation to make it personal.
We think you need these skills to ace Client Engagement Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Engagement Manager role. Highlight your experience in managing client relationships and any relevant commercial negotiations you've been involved in. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific experiences that demonstrate your ability to bridge sales and implementation, and how you’ve successfully managed client expectations in the past.
Showcase Your Communication Skills: Since good verbal and written communication is key for this role, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors. We love attention to detail!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at NatWest Boxed
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Client Engagement Manager role. Familiarise yourself with the key responsibilities and how they align with your experience. This will help you articulate how you can bridge the gap between sales and implementation effectively.
✨Prepare Real-Life Examples
Think of specific instances where you've successfully managed client relationships or navigated complex negotiations. Be ready to share these examples during the interview to demonstrate your skills in stakeholder management and client advocacy.
✨Showcase Your Communication Skills
Since this role requires strong verbal and written communication, practice articulating your thoughts clearly. You might even want to prepare a brief presentation on a past project to showcase your ability to convey information effectively to senior stakeholders.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to client governance and implementation processes. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values.