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For Companies At a Glance
- Tasks: Build and maintain a top-notch knowledge-sharing environment using AI and traditional KM processes.
- Company: Join a fast-moving organisation focused on innovation and collaboration.
- Benefits: Career development opportunities, competitive salary, and a dynamic work environment.
- Other info: Opportunity to work in an agile environment with strong growth potential.
- Why this job: Shape the future of knowledge management and enhance customer experiences.
- Qualifications: Experience in KM principles, excellent communication skills, and familiarity with AI technologies.
The predicted salary is between 55000 - 65000 £ per year.
Join us as a Senior Knowledge Management Analyst. You’ll help to build and maintain a first-class knowledge-sharing environment that underpins both our human and AI-led operations. You'll use traditional Knowledge Management (KM) processes alongside the latest AI technologies to enhance how knowledge is collected, curated and shared. It’s a great chance to help shape the future of a fast-moving organisation, take advantage of development opportunities, and advance your career.
What You'll Do
- In this role, you’ll play a key part in ensuring colleagues and AI bots have the right information at the right time.
- By strengthening our Knowledge Hub and other knowledge sharing processes, you’ll help to deliver smoother customer experiences and enable our teams to work smarter.
- Assist in maintaining a comprehensive library of knowledge content, optimised for colleagues, bots and external clients.
- Help to enforce standards for content quality, structure and tone, to ensure consistency and easy retrieval.
- Implement our taxonomy and tagging strategy to ensure high-precision retrieval for both AI-driven search and human navigation.
- Oversee the end-to-end knowledge lifecycle, including regular audits, version control, and the decommissioning of obsolete content.
- Ensure compliance and alignment with internal legal and regulatory standards.
- Monitor and report on performance metrics for the Knowledge Hub, to identify trends and recommend continuous improvements.
- Partner with Operations colleagues to identify knowledge gaps and ensure new processes or product launches are supported effectively.
- Influence and collaborate with Subject Matter Experts (SMEs) to source complex information and translate it into simple, actionable knowledge.
- Provide impactful communications to frontline teams and contribute to other KM related initiatives such as our Collaboration Chapter.
The Skills You'll Need
- You’ll need a strong understanding of KM principles and proven experience in helping to support the creation of high-quality, audience-specific knowledge assets.
- Excellent written and verbal communication skills, with a focus on clarity and simplicity.
- Excellent attention to detail.
- Familiarity with AI technologies and their application within a customer service or KM environment (or both).
- Strong problem-solving capabilities and a can-do attitude.
- Hands-on experience in agile work environments, with a solid understanding of change management principles.
- The enthusiasm to continue learning, experimenting, and drive forward improvements in a fast-paced setting.
It Would Be Great If You Also Had
- An understanding of banking operations, processes and terminology.
- Proficiency with Confluence, Zendesk, Intercom or Jira.
- A good understanding of AI developments and experience in creating successful AI prompts.
- Good experience of upskilling colleagues through screen-based collaboration.
Senior Knowledge Management Analyst in Edinburgh employer: NatWest Boxed
Contact Detail:
NatWest Boxed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Knowledge Management Analyst in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their knowledge management processes and think about how your skills can enhance their operations. Show them you’re not just another candidate!
✨Tip Number 3
Practice your communication skills! Whether it’s verbal or written, being clear and concise is key. You want to demonstrate that you can convey complex information simply, just like the role requires.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Senior Knowledge Management Analyst in Edinburgh
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Knowledge Management Analyst role. Highlight your experience with KM principles and AI technologies, as this will show us you understand what we're looking for.
Showcase Your Communication Skills: Since excellent written communication is key for this role, ensure your application is clear and concise. Use simple language and structure your thoughts logically to demonstrate your ability to convey complex information effectively.
Highlight Relevant Experience: Don’t forget to mention any hands-on experience you have in agile environments or with tools like Confluence or Zendesk. This will help us see how you can hit the ground running and contribute to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at NatWest Boxed
✨Know Your KM Principles
Make sure you brush up on your Knowledge Management principles before the interview. Be ready to discuss how you've applied these in past roles, especially in relation to AI technologies. This will show that you understand the core of what the role entails.
✨Showcase Your Communication Skills
Since excellent written and verbal communication is key for this position, prepare examples of how you've effectively communicated complex information in a simple way. Think about times when your clarity helped teams or clients understand important concepts.
✨Demonstrate Problem-Solving Abilities
Be prepared to share specific instances where you've tackled challenges in knowledge management or content curation. Highlight your problem-solving skills and your can-do attitude, as these are crucial for thriving in a fast-paced environment.
✨Familiarise Yourself with Relevant Tools
If you have experience with tools like Confluence, Zendesk, or Jira, make sure to mention it. If not, do a bit of research on them so you can speak confidently about how they can enhance knowledge sharing and management processes.