Service Sales Specialist (m/w/d)

With a heritage of 65 years, Natuzzi is one of the most renowned brands in design and luxury furniture. Natuzzi products embed the finest spirit of Italian design and the unique craftmanship details of “Made in Italy”. Natuzzi distributes its collections worldwide, with a global retail network of 700 mono-brand stores, in addition to galleries. We take pride in fostering a work environment that\’s based on employee growth, curiosity, respect, honesty and enthusiasm; Natuzzi Italia is searching for Customer Care & Front Office After Sales managers. Store Support Store Sales Support Nares Training and Nares issue support Order entry and order mgmt support Order entry for spare parts Consumer Loan support Warehouse Mgmt and Logistic Order Support Store Order check (payment not registered, discrepancy on registration, invoice not closed with delivery dates, Balance payment to collect ecc..) Liaising with HQ on all Customer Care issue cancelling orders, delaying production, ordering floor stock and samples Distributing company communications and product and services Support the Store opening process (from brief to open) Manage the provisioning request for store tools Claim Front Office (under warranty and extended warranty) Receive the Claim from customer Open claim in Nares Ensure the communication with the Back Office After Sales Ensure the timely update in relation to the claim status vs store and customer Customer service mindset and detail oriented Minimum of 3 years in customer service, preferrable with experience in both B2B and B2C support Computer skills: Microsoft Office (excellent Excel) Experience in Furniture companies Knowledge of Furniture product (sofas, accessories, beds, etc.) Full Time 40 h, Monday to Friday Shift hour: 8 hour shift