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- Tasks: Lead a luxury furniture store, manage sales, staff, and customer experience.
- Company: Join Natuzzi, a brand known for quality and respect in the luxury home furnishings industry.
- Benefits: Enjoy opportunities for growth, learning, and a supportive work environment.
- Why this job: Be a brand ambassador, create memorable customer experiences, and drive business success.
- Qualifications: 5-7 years of retail management experience, preferably in luxury or design sectors.
- Other info: Located in Stockton-on-Tees, this full-time role offers a chance to make an impact.
The predicted salary is between 36000 - 60000 £ per year.
Retail Store Manager
2 days ago Be among the first 25 applicants
Direct message the job poster from Natuzzi
Natuzzi searching for a Store Manager for Natuzzi Edition Stockton-on-Tees Store.
NATUZZI EDITION STORE MANAGER:
Natuzzi takes pride in fostering a work environment that is based on respect, honesty and enthusiasm. A Company that exceeds expectations in every step, from showroom presentation, through the phases of the Selling Ceremony, until the delivery of the product to customers, with a dedicated follow-up. A Company that offers opportunities to succeed, to learn and to grow.
Short Role Description:
Our experienced Store Manager is a trained retail professional, with a design and/or furniture background, who is passionate about luxury home furnishings and skilled to create durable relationship with customers. A Brand Ambassador, who strongly believes in the Brand and its Values. The Store Manager is responsible for the entire management of the Store: Sales, Budget, Store Staff, Retail Operations, in-store Comm., Customer Care, CRM.
The Store Manager’s objectives are measured by the achievement of dedicated KPIs, with the constant aim to maximize sales, while providing to the customers an excellent shopping experience and increase customers’ loyalty.
MAIN RESPONSIBILITIES:
Sales Budget and Store P&L:
- Achieve and exceed Store sales goals
- Store Sales Performance Analysis. Define specific Action Plans to achieve objectives
- Define sales staff sales budget, kpi’s targets and qualitative objectives. Lead individual and team performances
- Store cost management and monitoring;
People Management:
- Transfer Company values
- Follow Company managerial style
- Analyze sales store staff results , assign sales objectives (daily, weekly, monthly and quarterly)
- Strong focus on store Kpis’s improvement and business growth
- Guide and manage sales staff through continuous coaching activities using feedbacks
- Organize staff one-to-one meetings sharing feedbacks and dedicated individual action plans (weekly/monthly/quarterly)
- Agree sales results and action plans with District Manager/Country Manager
- Responsible for store recruitment
- Guide the induction plan for new hiring
Customer Experience:
- Guarantee within the store the implementation of all sales tools and guidelines concerning Selling Ceremonies, In-store communication, Visual Merchandising, use of Customer Cards
- Ability to deliver Story Telling, Brand Heritage, Product Story and create a Customer Experience
- Visit , analyze and be informed on Competitors
- Manage after sales matters and customers’ claims
- Increase CRM store customer list
Local Marketing:
- Propose/Adopt the store events calendar defined and approved by Country Manager/HQ Marketing Team
- Support the organization of marketing events/activities
- Prepare feedback reports
- Guarantee KPIs Monitoring and manage CRM activities as defined by Corporate;
Job Profile:
- Economic, Business and Administration Degree or Interior Design/Architecture Education ;
- Previous experience (min 5-7 years) of store management and staff management in Furnishing Companies or in Luxury and Fashion Brands;
- Confident in working to monthly targets, reporting and strong professional sales approach
- Business Oriented
- Experience with a POS system and proficient with MS Office software
- Capacity to use Interior Designing Tools such as 3D Cinema – Auto CAD;
- Leadership in sales store staff management;
- Good standing and good communication skills;
- Team spirit and Team builder;
- Team coaching skills in terms of listening, getting feedbacks, motivating, and improve the qualitative competencies of his Staff
- Understand and analyze customers’ behavior with the aim to implement all actions that lead to convert each visitor into buying customers. Guarantee that all guidelines of the Selling Ceremony are followed by the staff
- Business and customer Oriented
- Analyze and monitor sales results and costs (by store management KPIs)
- Entrepreneurial approach and attitude
- Strong knowledge, experience and contacts within the A&D industry.
- Location: Stockton-on-Tees, England, United Kingdom
If you are in line with the above profile we are searching for, please send us your updated resume and your availability for a first call interview.
- (*)Data Privacy Informative: We\’ld keep your CV for next 6/12 months for future needs related to the recruitment process. For a complete informative about the processing of personal data, please refer to our website (www.natuzzi.com, www.divaniedivani.it).
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Sales, Business Development, and Management
-
Industries
Furniture and Home Furnishings Manufacturing, Retail Luxury Goods and Jewelry, and Design Services
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Retail Store Manager employer: Natuzzi
Contact Detail:
Natuzzi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Store Manager
✨Tip Number 1
Familiarise yourself with Natuzzi's brand values and product offerings. Understanding their luxury home furnishings and the story behind the brand will help you connect with customers and demonstrate your passion during interviews.
✨Tip Number 2
Leverage your network within the furniture and design industry. Reach out to former colleagues or contacts who may have insights about Natuzzi or can provide a referral, as this can significantly boost your chances of landing an interview.
✨Tip Number 3
Prepare to discuss your previous experience in managing sales teams and achieving KPIs. Be ready to share specific examples of how you've improved sales performance and customer satisfaction in past roles, as this aligns closely with the responsibilities of the Store Manager position.
✨Tip Number 4
Showcase your leadership skills by preparing to discuss your coaching and team-building experiences. Highlight how you've motivated staff and fostered a positive work environment, as these qualities are essential for a successful Store Manager at Natuzzi.
We think you need these skills to ace Retail Store Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, particularly in luxury or furniture sectors. Emphasise your achievements in sales and team leadership to align with the responsibilities outlined in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for luxury home furnishings and your understanding of Natuzzi's brand values. Mention specific experiences that demonstrate your ability to manage a store effectively and enhance customer experience.
Highlight Relevant Skills: In your application, focus on skills such as team management, sales performance analysis, and customer relationship management. Use examples from your past roles to illustrate how you have successfully applied these skills.
Showcase Your Leadership Style: Describe your approach to leading and coaching a team. Provide examples of how you've motivated staff and improved their performance, as this is crucial for the Store Manager role at Natuzzi.
How to prepare for a job interview at Natuzzi
✨Know the Brand Inside Out
Before your interview, make sure you research Natuzzi thoroughly. Understand their values, product range, and what sets them apart in the luxury home furnishings market. This will help you demonstrate your passion for the brand and how you can embody its values as a Store Manager.
✨Prepare for KPI Discussions
As a Store Manager, you'll be responsible for achieving sales targets and managing KPIs. Be ready to discuss your previous experiences with sales performance analysis and how you've successfully led teams to meet or exceed their goals. Use specific examples to illustrate your achievements.
✨Showcase Your Leadership Skills
Highlight your experience in people management and team coaching. Prepare examples of how you've motivated staff, provided feedback, and improved team performance. This is crucial for a role that requires strong leadership in a retail environment.
✨Demonstrate Customer-Centric Thinking
Natuzzi places a strong emphasis on customer experience. Be prepared to discuss how you've previously enhanced customer satisfaction and loyalty. Share strategies you've implemented to convert visitors into buyers and how you handle after-sales matters effectively.