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For Companies At a Glance
- Tasks: Support stores with customer care, order management, and claims processing.
- Company: Join Natuzzi, a prestigious brand in luxury Italian furniture with 65 years of heritage.
- Benefits: Enjoy a collaborative work environment focused on growth, respect, and enthusiasm.
- Why this job: Be part of a dynamic team that values creativity and problem-solving in a stylish industry.
- Qualifications: 3+ years in customer service, strong communication skills, and a passion for furniture.
- Other info: Full-time role in London, Monday to Friday, with opportunities for personal development.
The predicted salary is between 36000 - 60000 £ per year.
With a heritage of 65 years, Natuzzi is one of the most renowned brands in design and luxury furniture. Natuzzi products embed the finest spirit of Italian design and the unique craftsmanship details of “Made in Italy”. Natuzzi distributes its collections worldwide, with a global retail network of 700 mono-brand stores, in addition to galleries. We take pride in fostering a work environment that’s based on employee growth, curiosity, respect, honesty and enthusiasm; one that exceeds expectations every step of the way.
Natuzzi Italia is searching for Customer Care & Front Office After Sales managers.
Main Responsibilities:
- Store Support
- Store Sales Support
- Nares Training and Nares issue support
- Order entry and order management support
- Consumers credit note management
- Replacement order management
- Order entry for spare parts
- Consumer Loan support
- Warehouse Management and Logistic Order Support
- Store Order check (payment not registered, discrepancy on registration, invoice not closed with delivery dates, Balance payment to collect etc.)
- Liaising with HQ on all Customer Care issues
- Cancelling orders, delaying production, ordering floor stock and samples
- Order status report to monitor delivery and delays
- Distributing company communications and product and services
- Ensuring timely communications on the above
- Escalating approval process to Country Manager
- Support the Store opening process (from brief to open)
- Manage the provisioning request for store tools
- Floor sample order management
- Sample Management and update DS
- Order Management and update Overstock from floor
- Receive the Claim from customer
- Check the information and related documentation
- Open claim in Nares
- Ensure the communication with the Back Office After Sales
- Ensure the timely update in relation to the claim status vs store and customer
Profile and Main Skills Preferred:
- Customer service mindset and detail oriented
- Minimum of 3 years in customer service, preferable with experience in both B2B and B2C support
- Good communication and verbal skills in an inter-functional group
- Computer skills: Microsoft Office (excellent Excel)
- Natural curiosity with an ability to problem solve by ‘thinking outside of the box’
- Experience in Furniture companies
- Knowledge of Furniture products (sofas, accessories, beds, etc.)
Job details:
- Job hours: Full Time 40 h, Monday to Friday
- Job location: London
- Shift hour: 8 hour shift
If the above requirements meet your interest, please apply here by attaching your updated resume/CV, with in addition a short cover letter to tell us more about you! In case your skills match with our needs, we will contact you for a first interview.
After Sales Service Specialist employer: Natuzzi
Contact Detail:
Natuzzi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land After Sales Service Specialist
✨Tip Number 1
Familiarise yourself with Natuzzi's product range and their unique selling points. Understanding the intricacies of their furniture, especially the craftsmanship behind 'Made in Italy', will help you stand out during discussions.
✨Tip Number 2
Showcase your customer service experience by preparing specific examples of how you've successfully handled customer issues in the past. Highlighting your problem-solving skills will resonate well with the role's requirements.
✨Tip Number 3
Brush up on your Microsoft Excel skills, as this role requires excellent computer proficiency. Being able to demonstrate your ability to manage data effectively can give you an edge over other candidates.
✨Tip Number 4
Prepare to discuss your understanding of both B2B and B2C customer service dynamics. This knowledge will show that you can navigate different customer needs and expectations, which is crucial for the After Sales Service Specialist position.
We think you need these skills to ace After Sales Service Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the After Sales Service Specialist role. Tailor your application to highlight relevant experiences that align with the job description.
Craft a Compelling Cover Letter: Write a short cover letter that showcases your customer service mindset and problem-solving skills. Mention specific experiences that demonstrate your ability to handle B2B and B2C support effectively.
Highlight Relevant Skills: In your CV, emphasise your communication skills, attention to detail, and proficiency in Microsoft Office, especially Excel. Include any experience you have in the furniture industry or related fields.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Natuzzi
✨Showcase Your Customer Service Skills
As an After Sales Service Specialist, your customer service mindset is crucial. Be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past, especially in B2B and B2C contexts.
✨Demonstrate Your Problem-Solving Ability
Natuzzi values natural curiosity and the ability to think outside the box. During the interview, discuss situations where you encountered challenges and how you creatively solved them, particularly in a customer service setting.
✨Familiarise Yourself with Furniture Products
Having knowledge about furniture products, such as sofas and accessories, will give you an edge. Research Natuzzi's offerings and be ready to discuss how your understanding of these products can enhance customer satisfaction.
✨Prepare for Technical Questions
Since the role involves order management and using systems like Nares, brush up on your computer skills, especially Excel. Be ready to answer questions about how you would manage orders and handle logistics effectively.
