About the company
With a heritage of 65 years, Natuzzi is one of the most renowned brands in design and luxury furniture. Natuzzi products embed the finest spirit of Italian design and the unique craftmanship details of “Made in Italy”. Natuzzi distributes its collections worldwide, with a global retail network of 700 mono-brand stores, in addition to galleries.
We take pride in fostering a work environment that\’s based on employee growth, curiosity, respect, honesty and enthusiasm; one that exceeds expectations every step of the way.
About the role
Natuzzi Italia is searching for Customer Care & Front Office After Sales managers.
Main Responsibilities:
Store Support
- Store Sales Support
- Nares Training and Nares issue support
- Order entry and order mgmt support
- Consumers credit note mgmt
- Replacement order mgmt
- Order entry for spare parts
- Consumer Loan support
- Warehouse Mgmt and Logistic Order Support
- Store Order check (payment not registered, discrepancy on registration, invoice not closed with delivery dates, Balance payment to collect ecc..)
- Liaising with HQ on all Customer Care issue cancelling orders, delaying production, ordering floor stock and samples
- Order status report to monitor delivery and delays
- Distributing company communications and product and services
- Ensuring timely Communications on the above
- Escalating approval process to Country Manager
New Opening/Refresh
- Support the Store opening process (from brief to open)
- Manage the provisioning request for store tools
- Floor sample order mgmt
- Sample Management and update
- DS Order Mgmt and update
- Overstock from floor Mgmt
Claim Front Office (under warranty and extended warranty)
- Receive the Claim from customer
- Check the information and related documentation
- Open claim in Nares
- Ensure the communication with the Back Office After Sales
- Ensure the timely update in relation to the claim status vs store and customer
Profile and Main Skills Preferred
- Customer service mindset and detail oriented
- Minimum of 3 years in customer service, preferrable with experience in both B2B and B2C support
- Good communication and verbal skills in an inter-functional group
- Computer skills: Microsoft Office (excellent Excel)
- Natural curiosity with an ability to problem solve by ‘thinking outside of the box’
- Experience in Furniture companies
- Knowledge of Furniture product (sofas, accessories, beds, etc.)
Job details
- Job hours: Full Time 40 h, Monday to Friday
- Job location: London
- Shift hour: 8 hour shift
If the above requirements meet your interest, please apply here by attaching your updated resume/CV*, with in addition a short cover letter to tell us more about you!
In case of your skills match with our needs, we will contact you for a first interview.
Contact Detail:
Natuzzi Recruiting Team