At a Glance
- Tasks: Provide technical support and perform calibration/testing of equipment.
- Company: Join a friendly team at a leading technical support company.
- Benefits: On-the-job training, free parking, and opportunities for skill growth.
- Other info: Supportive environment with potential for career advancement.
- Why this job: Make a difference by ensuring quality and compliance in tech products.
- Qualifications: Attention to detail, basic technical skills, and good communication.
The predicted salary is between 34000 - 37500 £ per year.
Location: Baynards Green, near Bicester
About the Role
We’re looking for a reliable and detail-oriented Technical Support & Calibration Technician to join our team at our offices in Baynards Green, near Bicester. This is an office-based role supporting customers and carrying out calibration and testing of equipment. You’ll play a key part in ensuring our products and services meet quality and compliance standards while providing friendly, effective technical support.
Key Responsibilities
- Provide technical support to customers via phone and email
- Perform calibration, testing, and basic fault-finding on equipment in line with company procedures
- Maintain accurate calibration records, certificates, and documentation
- Book in/out equipment and manage job tracking through internal systems
- Prepare equipment for return to customers (labelling, packaging, documentation)
- Assist with stock control, parts management, and basic workshop organisation
- Support quality processes and compliance with relevant standards (e.g. ISO 13485 / ISO 17025, if applicable)
- Liaise with engineers, sales, and admin teams to resolve customer queries
- Follow health & safety procedures and maintain a tidy working environment
Skills & Experience
Essential:
- Good attention to detail and a methodical approach to work
- Basic technical aptitude (electronics, mechanical, or instrumentation experience is a plus)
- Confident using computers and MS Office/Excel
- Clear communication skills and a customer-focused attitude
- Ability to work independently and manage time effectively
Desirable:
- Previous experience in calibration, testing, technical support, or a similar technical role
- Familiarity with quality systems or calibration standards
- Experience working in an office/workshop environment
What We Offer
- Friendly, supportive team environment
- On-the-job training and development
- Free on-site parking
- Opportunity to grow technical skills within a specialist field
Technical Support & Calibration Technician (Office-Based) in Bicester employer: Natus Sensory
Join our welcoming team at Baynards Green, where we prioritise a supportive work culture and flexible hours to accommodate your lifestyle. As a part-time Technical Support & Calibration Technician, you'll receive comprehensive training and have the opportunity to grow your skills while contributing to customer satisfaction in a friendly environment. Enjoy the unique advantage of working close to home in a role that values your input and fosters personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support & Calibration Technician (Office-Based) in Bicester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Natus Sensory. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Natus Sensory before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support & Calibration Technician (Office-Based) in Bicester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Natus Sensory:Your cover letter is your chance to shine! Tell us why you want to work at Natus Sensory specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Natus Sensory!
How to prepare for a job interview at Natus Sensory
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
