At a Glance
- Tasks: Provide technical support and perform calibration/testing of equipment.
- Company: Join a friendly team at a leading technical support company.
- Benefits: On-the-job training, free parking, and opportunities for skill growth.
- Other info: Supportive environment with potential for career advancement.
- Why this job: Make a difference by ensuring quality and compliance in tech products.
- Qualifications: Attention to detail, basic technical skills, and good communication.
The predicted salary is between 33750 - 41250 £ per year.
Location: Baynards Green, near Bicester
About the Role
We’re looking for a reliable and detail-oriented Technical Support & Calibration Technician to join our team at our offices in Baynards Green, near Bicester. This is an office-based role supporting customers and carrying out calibration and testing of equipment. You’ll play a key part in ensuring our products and services meet quality and compliance standards while providing friendly, effective technical support.
Key Responsibilities
- Provide technical support to customers via phone and email
- Perform calibration, testing, and basic fault‑finding on equipment in line with company procedures
- Maintain accurate calibration records, certificates, and documentation
- Book in/out equipment and manage job tracking through internal systems
- Prepare equipment for return to customers (labelling, packaging, documentation)
- Assist with stock control, parts management, and basic workshop organisation
- Support quality processes and compliance with relevant standards (e.g. ISO 13485 / ISO 17025, if applicable)
- Liaise with engineers, sales, and admin teams to resolve customer queries
- Follow health & safety procedures and maintain a tidy working environment
Skills & Experience
- Good attention to detail and a methodical approach to work
- Basic technical aptitude (electronics, mechanical, or instrumentation experience is a plus)
- Confident using computers and MS Office/Excel
- Clear communication skills and a customer-focused attitude
- Ability to work independently and manage time effectively
- Previous experience in calibration, testing, technical support, or a similar technical role
- Familiarity with quality systems or calibration standards
- Experience working in an office/workshop environment
What We Offer
- Friendly, supportive team environment
- On‑the‑job training and development
- Free on‑site parking
- Opportunity to grow technical skills within a specialist field
Technical Support Technician (Office-Based) in Bicester employer: Natus Sensory
Join our friendly and supportive team at our Baynards Green office, where you'll have the opportunity to develop your technical skills in a specialist field while providing essential support to our customers. We pride ourselves on fostering a collaborative work culture that values attention to detail and encourages personal growth through on-the-job training. With free on-site parking and a commitment to quality and compliance, we offer a rewarding environment for those looking to make a meaningful impact in their role.
