Technical Support Field Engineer in Guildford

FOR MORE THAN 80 YEARS, Natus has been working in collaboration with clinicians to deliver industry-leading neuro solutions that help providers more easily make sense of the body’s signals. Engineered with input from those who have lived the care experience, our technology simplifies complex processes and improves accuracy and efficiency.

We are seeking a dynamic and highly motivated Technical Support Field Engineer to perform maintenance and technical support on products such as equipment, integrated systems, subsystems, and software at customer and/or field locations. In this role you will install, operate, maintain, upgrade, repair and modify equipment, and analyze and evaluate products and related performance. You will perform troubleshooting and diagnostics to eliminate problems in minimum time, while maintaining effective customer communications, relationships, and onsite training.

Essential Duties and Responsibilities

• Collaborating with team members to solve complex problems.
• Proactively identifying and addressing quality issues.
• Preventing potential disruptions within their scope of work.
• Documenting and presenting research, recommendations, and complex information in a clear and accessible manner to both internal and external audiences.
• Providing technical guidance to colleagues.
• Anticipating process and capacity challenges, and developing effective solutions to maintain project timelines and quality standards.
• Managing multiple components of large projects, balancing time and resources to meet deadlines, and ensuring alignment with quality and cost objectives.
• Embracing guiding principles and behaviours and actively participating in a culture that puts our Patient first.
• Demonstrating exceptional teamwork, agility, accountability, and respect.

Core Skills and Qualifications

• 3–5 years of experience in the field.
• Bachelor's degree in a relevant field is favourable (e.g., Electronics engineering, etc.).
• Experience with HL7 rules and formats as well as Asure cloud software.
• Capable of handling complex assignments, managing parts of larger projects, and providing technical guidance to peers.
• Proven experience of diagnosing and repairing diagnostic medical equipment.
• Strong understanding of the sales process and the ability to effectively contribute to sales activities.
• Excellent communication and presentation skills.
• Willingness to travel across the UK.
• Full UK driving licence.

Location

50% Field Based and 50% Home office. Please note initial training will be carried out in our Guildford office and will be for the first few months. Successful applicants must be able to travel to Guildford for training.

Benefits

• Competitive salary.
• 25 PTO days annually.
• Company car.
• Expenses refund policy.
• Be part of an innovative company shaping the future of healthcare technology.
• Work in a collaborative environment with opportunities for professional growth.

Compensation and Benefits

Along with a competitive salary and bonus structure, we offer a comprehensive benefit package: pension, promotional opportunities and pathways, earn additional income from our paid refer-a-friend scheme, and continuous professional development.

Be the People part of the Neuro Solution. Apply Today.

EEO Statement

Natus Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.