Supplies Account Manager (UK) in Guildford

United Kingdom Job Description

FOR MORE THAN 80 YEARS, Natus has been working in collaboration with clinicians to deliver industry-leading neuro solutions that help providers more easily make sense of the body’s signals. Engineered with input from those who have lived the care experience, our technology simplifies complex processes and improves accuracy and efficiency. There is a role for everyone who wants to be part of the innovative solutions at Natus Neuro.

Join a team where your relationships, initiative, and problem‑solving skills make a real impact. Are you a proactive, people‑focused professional who loves building strong customer relationships and owning your results? We’re looking for a Supplies Account Manager to join our growing UK team—someone who thrives on helping customers, supporting sales partners, and driving business success. In this role, you’ll be at the heart of our customer engagement strategy: turning conversations into opportunities, spotting leads, solving problems, and delivering an exceptional experience every time.

What You’ll Do

• Build and nurture strong relationships with customers and field sales representatives
• Identify new opportunities and pass qualified leads to our outside sales team
• Support the direct sales organisation with timely insight, information, and solutions
• Handle inbound and outbound customer calls across your territory
• Provide guidance on product offerings, including new launches and existing supplies
• Manage and resolve customer questions or issues with confidence and care
• Share valuable market feedback and trends to help shape future product strategies
• Act as a mentor and resource to less‑experienced teammates, supporting team growth

This is an empowered role with plenty of autonomy. You’ll make independent decisions, work across functions, and represent the voice of the customer every day.

What Success Looks Like

• You’ll thrive in this role if you enjoy working independently while being part of a supportive team
• Communicate clearly, confidently, and professionally
• Love solving problems and keeping work moving smoothly
• Understand how your work impacts customers, colleagues, and the broader business
• Embrace our culture of teamwork, agility, accountability, and respect
• Are driven by delivering top‑tier service that puts the patient first in everything we do

What You Bring

• 3–5 years of experience in a similar account management, inside sales, customer service, or supply‑focused role
• Strong decision‑making skills and the ability to handle a wide range of tasks independently
• Experience working cross‑functionally with teams such as sales, operations, or product
• Proven ability to build rapport, manage multiple priorities, and deliver results
• A passion for supporting customers and improving processes

25 PTO days annually. Expenses refund policy. A collaborative team that truly values your input. A role where your ideas and initiative matter. The chance to grow your career while making a meaningful impact. A culture built on respect, teamwork, and continuous improvement.

If you’re ready to take the next step in your career and want a role where your contribution makes a visible difference—we’d love to hear from you. Apply today!

EEO Statement: Natus Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.