Supplies Account Manager in Guildford

Guildford, UK

Overview

FOR MORE THAN 80 YEARS, Natus has been working in collaboration with clinicians to deliver industry-leading neuro solutions that help providers more easily make sense of the body’s signals. Engineered with input from those who have lived the care experience, our technology simplifies complex processes and improves accuracy and efficiency. There is a role for everyone who wants to be part of the innovative solutions at Natus Neuro.

Responsibilities

• Establishes and builds relationships with customers and field representatives.
• Identifies and transfers leads to the outside sales force.
• May provide direct support to the direct sales team.
• Performs telephone selling and/or screening to provide input on new markets, new product introductions, and existing products or supplies.
• Manages and responds to customer concerns and problems.
• Has regional or territorial responsibility for calls.
• Contributes to the team’s success by embracing guiding principles and behaviours, and actively participating in a culture that puts patients first.
• Demonstrates teamwork, agility, accountability, and respect to foster collaboration and continuous improvement.
• Performs the full scope of departmental tasks independently and reliably at the senior support level.
• Engages with internal teams or external contacts to resolve questions, address issues, and support workflow continuity.
• Applies broad job knowledge across a wide range of assignments and understands how their work impacts interdependent departments, customers, or vendors.
• Independently resolves most issues, using sound judgment and recommending solutions for non-routine problems requiring approval.
• Provides detailed, sometimes technical or sensitive information and explanations within the team and across functions as needed.
• Works with limited supervision, exercising a high degree of independent decision-making.
• May mentor less-experienced colleagues and contribute to team development and performance.

Experience Required

Professionals at this level are experienced in their function, with the ability to manage a full range of departmental responsibilities independently. Typically has 3–5 years of relevant experience and demonstrates sound decision-making, problem-solving, and communication skills. Understands cross-functional impact, exercises independent judgment, and may support or mentor less-experienced colleagues.

Compensation and Benefits

Along with a competitive salary and bonus structure, we offer a comprehensive benefit package: pension, promotional opportunities and pathways, earn additional income from our paid refer-a-friend scheme, and continuous professional development. Be the People part of the Neuro Solution. Apply Today.

EEO Statement

Natus Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.