Senior Field Service Engineer in Guildford

FOR MORE THAN 80 YEARS, Natus has been working in collaboration with clinicians to deliver industry-leading neuro solutions that help providers more easily make sense of the body’s signals. Engineered with input from those who have lived the care experience, our technology simplifies complex processes and improves accuracy and efficiency.

Position Overview: We are seeking a dynamic and highly motivated Senior Field Service Engineer to perform a variety of maintenance and technical support on products such as equipment, integrated systems, subsystems, and software at customer and/or field locations. In this role you will install, operate, maintain, upgrade, repair and modify equipment while also analysing and evaluating products and related performance. As part of this, you will perform troubleshooting and diagnostics malfunctions to eliminate problems in minimum time, all while maintaining effective customer communications, relations, and providing onsite training.

Essential Duties and Responsibilities: At this role level the preferred candidate is fully proficient in most functional tasks and demonstrates a comprehensive understanding of their area of specialization. Responsibilities include:

• Collaborating with team members to solve complex problems.
• Proactively identifying and addressing quality issues.
• Preventing potential disruptions within their scope of work.
• Documenting and presenting research, recommendations, and complex information in a clear and accessible manner to both internal and external audiences.
• Providing technical guidance to colleagues.
• Anticipating process and capacity challenges and developing effective solutions to maintain project timelines and quality standards.
• Managing multiple components of large projects, balancing time and resources to meet deadlines, and ensuring alignment with quality and cost objectives.

Core Skills and Qualifications: Individuals at this level typically have 3–5 years of experience in the field. A Bachelor's degree in a relevant field is favourable (e.g., Electronics engineering, etc.). Candidates should be capable of handling complex assignments, managing parts of larger projects, and providing technical guidance to peers. Experience should demonstrate:

• Problem-solving, collaboration, and the ability to document and present complex information clearly.
• Proven experience of diagnosing and repairing diagnostic medical equipment.
• Strong understanding of the sales process and the ability to effectively contribute to sales activities.
• Contributing to team projects, managing components of assignments, and applying standard practices with increasing confidence.
• Excellent communication and presentation skills.
• Willingness to travel across the UK.
• Full UK driving licence.

Salary and benefits: 25 PTO days annually, company car, expenses refund policy. Be part of an innovative company shaping the future of healthcare technology. Work in a collaborative environment with opportunities for professional growth.

Compensation and Benefits: Along with a competitive salary and bonus structure, we offer a comprehensive benefit package: pension, promotional opportunities and pathways, earn additional income from our paid refer-a-friend scheme, and continuous professional development.

EEO Statement: Natus Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.