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- Tasks: Install and support cutting-edge EEG/EMG diagnostic equipment for healthcare providers.
- Company: Join Natus, a leader in innovative neuro solutions with over 80 years of experience.
- Benefits: Enjoy 25 PTO days, a company car, and opportunities for professional growth.
- Why this job: Make a real impact in healthcare technology while travelling and collaborating with teams.
- Qualifications: 1-2 years of experience in medical equipment repair and a relevant degree preferred.
- Other info: Dynamic role with extensive travel across the UK and Ireland, plus a supportive work culture.
The predicted salary is between 28800 - 43200 £ per year.
Natus has been working in collaboration with clinicians to deliver industry-leading neuro solutions that help providers more easily make sense of the body’s signals. Engineered with input from those who have lived the care experience, our technology simplifies complex processes and improves accuracy and efficiency.
Position Overview: We are seeking a dynamic and highly motivated Cloud Technician to install, support, repair and perform preventative maintenance on Natus EEG/EMG and Micromed EEG specialised diagnostic equipment in order to provide high levels of customer satisfaction. The role involves support by phone and remote access as well as extensive travel to hospitals throughout the UK and Ireland to resolve customer issues. This is a hybrid position that will primarily be based out of our Guildford office and will also require 10% - 20% travel across South of the UK supporting customers.
Essential Duties and Responsibilities:
- Act as the first and second line for customer telephone support for all Optima support issues.
- Provide onsite customer support for issues where a site visit is required and/or more appropriate than telephone or remote support.
- Troubleshoot, diagnose and repair customer systems in the most economical way.
- Report support status on a weekly basis to the Customer Support Manager.
- Conduct all planned preventative maintenance in a professional and timely manner following standard procedures, ensuring that all safety and functional tests are completed.
- Complete detailed reports.
- Work from a prioritised build list to assemble and configure systems to include imaging PCs, configuring systems and cameras.
- Test all configured systems prior to shipping.
- Advise when the system is ready for installation and invoicing.
- Complete the installation of EMG products (single or dual systems) ensuring there is an appropriate handover to the Product Specialist for user training and configuration.
- Complete the installation of single system EEG installations and work as part of a team for the installation of larger networked EEG installations.
- Configure systems onto hospital networks and complete installation checklist.
Core Skills and Qualifications:
- 1–2 years of relevant professional experience.
- Bachelor's degree in a relevant field is favourable (e.g., Electronics engineering, etc.).
- Experience with HL7 rules and formats as well as Asure cloud software.
- Proven experience of diagnosing and repairing diagnostic medical equipment.
- Strong understanding of the sales process and the ability to effectively contribute to sales activities.
- Experience should include contributing to team projects, managing components of assignments, and applying standard practices with increasing confidence.
- Excellent communication and presentation skills.
- Willingness to travel approximately 50% of the time to customer sites and attend industry events.
- Full UK driving licence.
Salary and benefits:
- 25 PTO days annually.
- Company car.
- Expenses refund policy.
- Be part of an innovative company shaping the future of healthcare technology.
- Work in a collaborative environment with opportunities for professional growth.
Compensation and Benefits: Along with a competitive salary and bonus structure, we offer a comprehensive benefit package: pension, promotional opportunities and pathways, earn additional income from our paid refer-a-friend scheme, and continuous professional development.
EEO Statement: Natus Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.
Cloud Technician in Guildford employer: Natus Medical Incorporated
Contact Detail:
Natus Medical Incorporated Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cloud Technician in Guildford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Natus and understanding their products. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute as a Cloud Technician.
✨Tip Number 3
Practice your troubleshooting skills! Since the role involves diagnosing and repairing equipment, brush up on your technical knowledge and be ready to demonstrate your problem-solving abilities during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Natus team and being part of something innovative.
We think you need these skills to ace Cloud Technician in Guildford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Cloud Technician role. Highlight relevant experience, especially with diagnostic medical equipment and cloud software like Asure. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. Don’t forget to mention your willingness to travel and support clients across the UK!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure to showcase your communication skills in your application. Whether it's through your writing style or examples of past experiences, we want to see how you connect with others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining the Natus team!
How to prepare for a job interview at Natus Medical Incorporated
✨Know Your Tech
Make sure you brush up on your knowledge of cloud technologies and diagnostic medical equipment. Familiarise yourself with HL7 rules and Asure cloud software, as these are crucial for the Cloud Technician role. Being able to discuss these topics confidently will show that you're serious about the position.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've diagnosed and repaired technical issues in the past. Think of specific instances where you provided excellent customer support, especially in high-pressure situations. This will demonstrate your ability to troubleshoot effectively, which is key for this role.
✨Be Ready to Discuss Travel
Since the job involves travel across the South UK and possibly Ireland, be prepared to talk about your flexibility and willingness to travel. Share any previous experiences where you had to adapt to different environments or work on-site, as this will highlight your readiness for the role.
✨Practice Your Communication Skills
As a Cloud Technician, you'll need to communicate complex information clearly to clients. Practice explaining technical concepts in simple terms. You might even want to do a mock interview with a friend to refine your presentation skills and ensure you come across as approachable and knowledgeable.
