At a Glance
- Tasks: Install and maintain advanced neurodiagnostic medical equipment in hospitals across the UK.
- Company: Join a leading MedTech company dedicated to improving patient outcomes.
- Benefits: Competitive salary, company car, 25 days annual leave, and career progression opportunities.
- Other info: Collaborative team environment focused on innovation and continuous improvement.
- Why this job: Make a real difference in healthcare by supporting cutting-edge technology.
- Qualifications: Experience in field service or technical support within medical devices is preferred.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a skilled Field Service Engineer to support the installation, maintenance, and repair of advanced neurodiagnostic medical equipment, including EEG, EMG, and related clinical systems, across hospital and clinical environments in the UK. This role plays a critical part in ensuring clinicians can deliver accurate diagnostics and high-quality patient care. You will work directly with healthcare professionals, providing technical expertise, system support, and training while maintaining the highest standards of compliance and performance.
Key Responsibilities
- Install, configure, and commission EEG, EMG, and associated neurodiagnostic systems within hospital and clinical environments.
- Perform preventative maintenance, calibration, and safety checks in line with regulatory standards and company quality systems.
- Troubleshoot and diagnose hardware, software, and network-related issues, ensuring rapid resolution to minimise clinical disruption.
- Carry out repairs and system upgrades to optimise equipment performance and reliability.
- Configure systems within hospital IT networks (including basic networking and connectivity troubleshooting).
- Provide onsite user training and technical guidance to clinicians and hospital staff.
- Complete detailed service reports, calibration documentation, and installation records accurately and in a timely manner.
- Support both onsite and remote technical queries, acting as a key point of contact for customers.
- Collaborate with internal teams (Technical Support, Sales, Product Specialists) to resolve complex issues and improve service delivery.
What You’ll Bring
- Proven experience in a Field Service Engineer role within medical devices, healthcare technology, or a highly regulated environment.
- Strong knowledge of electromechanical systems, medical instrumentation, or clinical diagnostic equipment.
- Experience supporting systems in hospital settings, with an understanding of clinical workflows.
- Solid troubleshooting skills across hardware, software, and (ideally) basic networking environments.
- Excellent customer‑facing communication skills, with the ability to train and support clinical users.
- Ability to manage workload independently while covering a field-based territory.
- Full UK driving licence and willingness to travel extensively across the UK and Ireland.
Experience & Qualifications
- Typically 3–5 years’ experience in field service or technical support, ideally within medical devices or life sciences.
- Degree or qualification in Electronics Engineering, Biomedical Engineering, IT, or a related field (preferred).
- Experience with EEG, EMG, imaging, or similar diagnostic systems is highly advantageous.
- Familiarity with regulatory and quality standards (e.g., ISO, clinical safety standards) is a plus.
What We Offer
- Competitive salary and bonus.
- Company car.
- 25 days annual leave.
- Comprehensive onboarding and product training.
- Opportunities to progress within a global MedTech organisation.
Why Join Us
This is an opportunity to work at the forefront of neurodiagnostics, supporting technology that directly impacts patient outcomes. You’ll be part of a collaborative, purpose-driven team that puts patients first and values innovation, accountability, and continuous improvement.
Field Service Technician 3 - Field Service - Region 2 (431) employer: Natus Medical Incorporated
Join a leading global MedTech organisation as a Field Service Technician, where you will play a vital role in enhancing patient care through advanced neurodiagnostic technology. Enjoy a competitive salary, comprehensive onboarding, and 25 days of annual leave, all within a collaborative work culture that prioritises innovation and employee growth. With opportunities for progression and a commitment to supporting your professional development, this is an excellent place to build a meaningful career in the healthcare technology sector.
Contact Details:
Natus Medical Incorporated Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Technician 3 - Field Service - Region 2 (431)
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Natus Medical Incorporated as a field sales pro!
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Research potential competitors for Natus Medical Incorporated and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
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We think you need these skills to ace Field Service Technician 3 - Field Service - Region 2 (431)
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Natus Medical Incorporated, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Natus Medical Incorporated, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Natus Medical Incorporated.
How to prepare for a job interview at Natus Medical Incorporated
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Natus Medical Incorporated offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Natus Medical Incorporated but also helps you get a feel for whether you’d thrive in that environment.
