At a Glance
- Tasks: Manage customer relationships and ensure top-notch product quality and safety.
- Company: Join Natures Way Foods, a leader in fresh food manufacturing.
- Benefits: Competitive salary, profit share, car allowance, and health perks.
- Other info: Exciting growth opportunities in a diverse and inclusive workplace.
- Why this job: Make a real impact on customer satisfaction and drive continuous improvement.
- Qualifications: Experience in customer management and strong communication skills required.
The predicted salary is between 80000 - 100000 £ per year.
CUSTOMER QUALITY MANAGER | Chichester | Market Leading Salary | Company Profit Share Scheme | Car Allowance
We are seeking a proactive and experienced Customer Quality Manager to manage and strengthen our technical relationships with key customers.
You will ensure all technical requirements are met on time and to the highest standards, keeping customer satisfaction at the forefront while maintaining trust and integrity.
Core Responsibilities
- Develop and maintain strong relationships with key customer stakeholders, ensuring alignment with their quality, technical and regulatory requirements.
- Act as the primary technical point of contact for selected retail and QSR customers regarding product quality, safety, and specifications.
- Lead the team of Customer Quality Managers to drive high standards across all customers.
- Attend customer technical meetings, product launches, and quality audits to represent the company’s technical interests.
- Provide timely and accurate technical support to customers in response to enquiries, complaints, and product-related issues.
- Develops and implements continuous improvement initiatives across products, practices, standards, and equipment, in collaboration with other departments, to enhance food safety, quality, and compliance with customer requirements.
- Regularly reviews KPIs to identify opportunities for improvements
- Compiles and manages quality improvement plans while collaborating with customers on joint initiatives to drive business growth and deepen relationships
- Ensures effective cross-functional communication of customer KPIs and other relevant information to ensure all departments are aligned with customer needs and expectations
- Works closely with site Technical Managers to keep customer KPIs, scorecards, and specifications up-to-date
- Ensures customer requirements are consistently met and all KPIs are achieved to maintain high satisfaction levels
- Attributes
- Self-starter, resilient, and proactive in customer management
- Strong under pressure, able to prioritize a demanding workload and manage conflicting demands
- Open-minded approach to continuous improvement, promoting a culture of excellence across all technical and operational functions
- Effective influencer across all levels, including cross-functional teams
- Passionate about learning, debate, and achieving high standards with a commitment to brand values
- Strong communication, influencing, and negotiation skills, with leadership and project management experience
- Takes responsibility for decision-making, including key decisions in isolation
- Tenacious and resourceful with a focus on delivering the right results
- What you get from us
- Company profit share scheme
- Car Allowance
- Life Assurance
- Employer matched pension
- Electric Car Scheme
- Health cash plan
- Cycle to work scheme
- Colleague discounts, including Gym membership & shopping discounts
- Star Awards
- Flexibility in pay frequency each month
- Access to online GP
- Employee assistance programme
- Relocation support considered for the right candidate
Natures Way Foods began in 1994, when the Langmead brothers set up a small, bagged salad operation.
Their big idea was to combine the freshest lettuce with the latest food manufacturing technology.
Since then, we’ve grown by expanding our customer base and moving into new fresh, convenient categories and product areas.
Our culture is inclusive, and our people are diverse spanning 29 different languages.
We operate four manufacturing facilities capable of producing over 326m units per year.
Building on previous success, this year is set to be another exceptional year for our organisation.
It is an exciting time to join Natures Way Foods as we are expanding our production lines and there is genuine opportunity to develop your skills and progress within the organisation.
If you feel that you have the relevant experience and mind set for the position, we would love to hear from you.
Customer Quality Manager in Crawley employer: Natures Way Foods
Natures Way Foods is an exceptional employer, offering a dynamic work environment in Chichester where you can lead a dedicated production team and make a tangible impact on our high-quality output. With a competitive salary, a generous £1,500 sign-on bonus, and a strong focus on employee well-being and professional growth, we foster a culture that values leadership and teamwork, making it a rewarding place to advance your career in the fast-paced FMCG sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Quality Manager in Crawley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Natures Way Foods. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Natures Way Foods before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Quality Manager in Crawley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Natures Way Foods:Your cover letter is your chance to shine! Tell us why you want to work at Natures Way Foods specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Natures Way Foods!
How to prepare for a job interview at Natures Way Foods
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
