At a Glance
- Tasks: Provide exceptional customer service and assist in showroom operations.
- Company: Naturalmat, a pioneering sustainable bed and mattress manufacturer.
- Benefits: Competitive salary, generous holiday, training, and a free mattress after one year.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Join a fast-growing company making a real impact in sustainability and customer experience.
- Qualifications: Retail experience preferred; passion for interiors and sustainability is a plus.
The predicted salary is between 30000 - 40000 £ per year.
At Naturalmat we’ve been hand making organic beds & mattresses at our workshop on the banks of the river Exe in Devon since 1999. We buy all of our raw materials direct from source, we manufacture everything ourselves and we only sell direct to customer via our own showrooms and website. It’s this level of control that allows us to offer the best possible product and experience to our customers.
Sustainability has been at our core since day one. We’ve always used natural, organic materials from renewable sources, we pioneered sustainable packaging and installed solar panels on the roof of our workshop. This year we won the King’s Award for Sustainability and are the first B Corp certified bed & mattress company in the UK.
We recently opened a new head office, workshop & showroom on our existing site in Topsham and are fortunate to be growing fast as a business. We currently have showrooms in London, Devon, Dorking, Knutsford and the Cotswolds, and plan to open more around the country each year.
About the role
Our showrooms are where the Naturalmat brand really comes to life. Unlike most bed shops that line up row after row of mattresses under bright white lights, our showrooms are tasteful, calm and welcoming spaces where we encourage customers to spend a good amount of time (often hours!) finding the right bed and mattress for them. It’s an extremely personal choice and the service provided by our team is the most important element of that visit in ensuring they find the right one for them.
The Showroom Consultant role supports the Showroom Manager to ensure that every customer that walks through the door receives impeccable service. Our showroom teams also manage our customer service, so all online enquiries and phone calls are dealt with by our stores.
Responsibilities
- Ensure customers receive the very best experience wherever they are on their Naturalmat journey, whether they’re visiting the store, or getting in touch over the phone or email
- Product knowledge across the range of beds, mattresses, bedding and nursery products (training provided)
- To assist with local outreach, grow sales and brand awareness
- To maintain consistently high standards of product presentation throughout the showroom
- To accurately process customer’s estimates, orders and sales
- To build strong relationships with the head office team and other showrooms
- Be a Naturalmat ambassador at all times
About you
- You have retail experience in a sales assistant or consultant capacity
- Experience working in furniture retail or luxury sales would be ideal, but not crucial
- Experience working with POS platforms such as Shopify
- An interest in interiors, furniture & sustainability
- You enjoy working with others to get stuff done
- You’re hardworking & reliable – if you say you’re going to do something, you do it
Details
- Full-time role 38.50 hours a week
- Saturday to Wednesday schedule
- Based at our showroom near Chiswick, London
- Discretionary company bonus twice a year
- 33 days holiday including public holidays (on a pro rata basis)
- Additional holiday the longer you’re at Naturalmat
- Training provided
- Cycle to work scheme
- A Naturalmat mattress on us after your first year
- A monthly fruit & veg box from our friends at Riverford Organic
- Access to either Perkbox or BUPA CashPlan
- Access to an Employee Assistance Programme (EAP)
Everyone's welcome at Naturalmat. We are committed to building diverse and inclusive teams, where everyone is treated fairly and with respect. We celebrate difference and encourage everyone to be themselves at work.
Start Date August 2026. Please send your CV and a little about yourself to: An in-person interview is essential. Due to the hiring timeline, we will begin interviewing candidates before the application deadline.
Showroom Consultant in London employer: Naturalmat
Naturalmat is an excellent employer, offering a supportive work culture that values teamwork and proactive engagement. Located in the picturesque Topsham, Devon, employees enjoy generous benefits such as 33 days of holiday and a staff discount, alongside opportunities for professional growth through training in mattress manufacturing techniques. Join us to be part of a dedicated team where your skills will be nurtured and your contributions valued.
StudySmarter Expert Advice🤫
We think this is how you could land Showroom Consultant in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Naturalmat, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Naturalmat!
We think you need these skills to ace Showroom Consultant in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Naturalmat, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Naturalmat and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Naturalmat that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Naturalmat
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
