Showroom Assistant in Dorking

About Naturalmat

At Naturalmat we’ve been hand making organic beds & mattresses at our workshop on the banks of the river Exe in Devon since 1999. We buy all of our raw materials direct from source, we manufacture everything ourselves and we only sell direct to customer via our own showrooms and website. It’s this level of control that allows us to offer the best possible product and experience to our customers. Sustainability has been at our core since day one. We’ve always used natural, organic materials from renewable sources, we pioneered sustainable packaging and installed solar panels on the roof of our workshop. In 2020 we received a Queen’s Award for Sustainable Development and in 2023 we became the first B Corp certified bed & mattress company in the UK. We’ve just opened a new head office, workshop & showroom on our existing site in Topsham and are fortunate to be growing fast as a business. We currently have showrooms in London, Devon, Knutsford and the Cotswolds, and plan to open more around the country each year.

About the role

Our showrooms are where the Naturalmat brand really comes to life. Unlike most bed shops that line up row after row of mattresses under bright white lights, our showrooms are tasteful, calm and welcoming spaces where we encourage customers to spend a good amount of time (often hours!) finding the right bed and mattress for them. It’s an extremely personal choice and the service provided by our team is the most important element of that visit in ensuring they find the right one for them. We recently opened a new Showroom in Dorking and are looking to expand the team. The Showroom Consultant role supports the Showroom Manager to ensure that every customer that walks through the door receives impeccable service. Our showroom teams also manage our customer service, so all online enquiries and phone calls are dealt with by our stores.

Responsibilities

• Ensure customers receive the very best experience wherever they are on their journey with Naturalmat, whether they’re visiting the store, or getting in touch over the phone or email
• Product knowledge across the range of beds, mattresses, bedding and nursery products (training provided)
• To assist with local outreach, grow sales and brand awareness
• To maintain consistently high standards of product presentation throughout the showroom
• To accurately process customer's estimates, orders and sales
• To build strong relationships with the head office team and other showrooms
• Be a Naturalmat ambassador at all times

About you

• You have retail experience
• Experience working in furniture retail or luxury sales would be ideal, but not crucial
• An interest in interiors, furniture & sustainability
• A creative flair a benefit
• You enjoy working with others to get stuff done
• You’re hardworking & reliable – if you say you’re going to do something, you do it

Details

• Part‑time role 22 – 24 hours a week (some flexibility for the right person)
• Based at our new showroom in Dorking
• Discretionary company bonus twice a year
• 33 days holiday including bank holidays (on a pro rata basis)
• Additional holiday the longer you’re at Naturalmat
• Weekends and bank holidays required
• Training provided

Perks

• Staff discount
• Cycle to work scheme
• Annual company party
• A Naturalmat mattress on us after your first year
• A monthly fruit & veg box from our friends at Riverford Organic
• Access to either Perkbox or BUPA CashPlan
• Access to an Employee Assistance Programme (EAP)

Everyone's welcome at Naturalmat

We are committed to building diverse and inclusive teams, where everyone is treated fairly and with respect. We celebrate difference and encourage everyone to be themselves at work.

Start Date June 2026.