Facilities Assistant, North East Wales

The role helps keep our sites safe, compliant, and fit for purpose. We're looking for a dedicated Facilities Assistant to support the smooth running of our buildings across the Buckley area, carrying out vital compliance checks and contributing to a safe, efficient working environment for staff, visitors, and contractors. You'll be part of a supportive Facilities team covering North East Wales, working together to deliver high standards in both hard and soft services. From monitoring health and safety compliance to assisting with maintenance and contractor coordination, your role is key to ensuring our sites remain operational, welcoming, and legally compliant. Driving is essential to this role as you will need to travel regularly among sites using electric vehicles. Therefore you must hold a full and current UK driving license.

What you will do:

• Provide a safe and healthy working environment for NRW staff, customers and contractors.
• Provide excellent frontline customer service and foster a culture of continuous improvement in delivering services.
• Undertake health and safety duties and responsibilities appropriate to the post.
• Be committed to Natural Resources Wales Equal Opportunities and Diversity Policy, together with an understanding of how it operates within the responsibilities of the post.
• Be committed to your own development through the effective use of your personal development plan (known as Sgwrs).
• Any other reasonable duties requested commensurate with the grade of this role.

Your qualifications, experience, knowledge and skills:

• Level 3 qualification in Facilities Management or similar (desirable), with good knowledge of health and safety legislation, particularly the Health & Safety at Work Act.
• Experience delivering facilities management services within a shared service environment or similar, including the use of ICT systems, software applications, and accurate data entry.
• Experience supporting the management of small-scale building repairs and maintenance works, including contractor management.
• Strong organisational, communication, and customer service skills, with the ability to work under pressure, use initiative, and meet tight deadlines.
• Welsh Language level requirements: Essential: Level A1 - Entry level Welsh language levels.

Please note if you do not meet the A1 requirement, i.e., ability to understand basic phrases and ability to pronounce Welsh names correctly, then NRW offers a variety of learning options and staff support to help you meet these minimal requirements during the course of your employment with us.

Additional Information:

• Successful applicants will be subject to a satisfactory Disclosure and Barring Service Check (DBS) check.
• Appointments are normally made within 4 to 8 weeks of the closing date.
• Natural Resources Wales is unable to offer visa sponsorship for this position.

Benefits:

• Civil Service Pension Scheme offering employer contributions of 28.97% (successful internal staff will remain in their current pension scheme).
• 28 days annual leave, rising to 33 days.
• Generous leave entitlements for all your life needs.
• Commitment to professional development.
• Health and wellbeing benefits and support.
• Weekly wellbeing hour to use as you choose.

We're passionate about creating a diverse workforce and positively encourage applications from under-represented communities. We embrace equality of opportunity irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We are committed to equal opportunities, and we guarantee interviews for candidates with disabilities who meet the minimum selection criteria. We want to attract and retain talented and highly skilled staff, so we make sure that our pay scales remain competitive. We advertise the full pay scale on our job descriptions. Appointed candidates start at the first point of the pay scale and annual increments are paid each year. We want our staff to grow professionally and personally. From leadership development to access to further and higher education courses, our staff have opportunities to expand their knowledge on a variety of topics, stay current in their field and continue to learn as their career progresses. We are a bilingual organisation which complies with the Welsh Language Standards. Welsh language skills are considered an asset to NRW, and we encourage and support staff to learn, develop and use their Welsh language skills.