Technical Support Officer

The role involves providing essential support across the Wellbeing, Health and Safety (WH&S) and Training Teams, contributing to the effective delivery of corporate functions. Working closely with directorate leads and colleagues within the WH&S and Training teams, you will deliver targeted technical support through activities such as data extraction and retrieval, database management, data collation and analysis, and the production and development of management reports. You will also support the maintenance and effective use of People Management systems such as Assess NET, People safe and job evaluation tools, ensuring information is accurate, accessible and reliable.

As part of a directorate facing team, you will work with senior managers and colleagues to help ensure corporate strategies and plans are implemented effectively, supporting informed decision making and the smooth delivery of people related services across NRW. As an organisation we support flexible working. You will be contracted to the nearest NRW office to your home and a suitable hybrid working pattern will be agreed on appointment. Any regular face to face meetings or training will be planned in advance.

What you will do:

• Work with team members and colleagues in the WH&S and Training teams to ensure we meet our corporate strategy and business plan objectives.
• Provide support in technical administrative tasks.
• Investigate any problems identified and take appropriate action as directed to maintain system integrity.
• Help develop management information reports and dashboards.
• Implement changes to information to reflect organisational changes.
• Amend existing reports to ensure they are still appropriate for the changing needs of the business.
• Handle data sensitively.
• Maintain effective relationships with suppliers of all relevant data and information systems.
• Maintain and update procedures and control documentation.
• Undertake health and safety duties and responsibilities appropriate to the post.
• Be committed to Natural Resources Wales Equal Opportunities and Diversity Policy, together with an understanding of how it operates within the responsibilities of the post.
• Be committed to your own development through the effective use of your personal development plan (known as Sgwrs).
• Any other reasonable duties requested commensurate with the grade of this role.

Your qualifications, experience, knowledge and skills:

In your application and interview you will be asked to demonstrate the following skills and experience using the STAR method:

• Experience of working within a WH&S and/or Training work environment.
• Experience of undertaking tasks such as involving data manipulation and analysis and supporting senior staff and leadership teams in providing data manipulation and analysis.
• Ability in using information technology and HR systems with intermediate to advanced knowledge and skills with MS Excel.
• Good organisational skills.
• Good written and verbal skills.

Welsh Language level requirements:

• Essential: Level A1 - Entry level Welsh language levels.

Please note if you do not meet the A1 requirement, i.e., ability to understand basic phrases and ability to pronounce Welsh names correctly, then NRW offers a variety of learning options and staff support to help you meet these minimal requirements during the course of your employment with us.

Additional Information:

Successful applicants will be subject to a satisfactory Disclosure and Barring Service Check (DBS) check. Appointments are normally made within 4 to 8 weeks of the closing date.

Benefits:

• Civil Service Pension Scheme offering employer contributions of 28.97% (successful internal staff will remain in their current pension scheme).
• 28 days annual leave, rising to 33 days.
• Generous leave entitlements for all your life needs.
• Commitment to professional development.
• Health and wellbeing benefits and support.
• Weekly wellbeing hour to use as you choose.

We are passionate about creating a diverse workforce and positively encourage applications from under-represented communities. We embrace equality of opportunity irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We are committed to equal opportunities, and we guarantee interviews for candidates with disabilities who meet the minimum selection criteria.

We want to attract and retain talented and highly skilled staff, so we make sure that our pay scales remain competitive. We advertise the full pay scale on our job descriptions. Appointed candidates start at the first point of the pay scale and annual increments are paid each year.

We want our staff to grow professionally and personally. From leadership development to access to further and higher education courses, our staff have opportunities to expand their knowledge on a variety of topics, stay current in their field and continue to learn as their career progresses.

We are a Bilingual organisation which complies with the Welsh Language Standards. Welsh language skills are considered an asset to NRW, and we encourage and support staff to learn, develop and use their Welsh language skills.