Telemetry Specialist in London

The role involves supporting the management, development, and operation of Natural Resources Wales' national telemetry service. This includes providing expert technical guidance on telemetry systems and field-based monitoring equipment to maintain reliable, high-quality water quantity data and effectively adopt new technologies.

As part of a team of specialists, you will contribute to the configuration, performance, and resilience of the telemetry infrastructure that underpins NRW's flood warning, forecasting, and wider water management activities. The role sits within the Hydrometry & Telemetry Team and reports to the Hydrometry & Telemetry Team Leader in National Flood Risk Services.

The team delivers a 24/7 operational telemetry service across Wales, ensuring that critical data streams remain robust during routine operations and incident response. We lead on policy, strategy, procedures, and technical guidance for telemetry, acting as custodians for NRW's hydrometric data, ensuring it is accurate, consistent, and accessible for operational and strategic decision-making.

We support flexible working, with contracts to the nearest NRW office and a suitable hybrid working pattern agreed upon appointment. Regular face-to-face meetings or training will be planned in advance.

Interviews will take place on 5 or 6 March 2026 via Microsoft Teams. Successful applicants will be subject to a satisfactory Disclosure and Barring Service Check (DBS). Appointments are normally made within 4 to 8 weeks of the closing date.

What you will do:

• Ensure the telemetry system is maintained, managed, and optimised to collect, archive, and provide timely data to NRW staff, external partners, and business systems.
• Lead on the delivery of complex user displays, alarms, interfaces, and outputs.
• Provide technical advice to the business regarding telemetry and act as the principal provider for complex field communication technologies and instrumentation.
• Coordinate the introduction of new techniques, technologies, and best practices to operational systems and working practices.
• Ensure appropriate procedures, standards, guidance, and training are in place for the maintenance and management of the telemetry system.
• Lead on telemetry system vendor liaison and the identification, assessment, and procurement of telemetry connected equipment.
• Develop staff, systems, and infrastructure to enhance NRW's telemetry services while influencing key stakeholders.
• Act as a coach and mentor for members of the National Hydrometry and Telemetry Team.
• Undertake health and safety duties appropriate to the post.
• Be committed to Natural Resources Wales Equal Opportunities and Diversity Policy.
• Participate in incident response activities and undertake any other reasonable duties requested.

Your qualifications, experience, knowledge, and skills:

• A recognised qualification, degree, or equivalent knowledge.
• Proven track record in the use, configuration, and optimisation of wide-area telemetry and SCADA systems.
• Previous experience of Inductive Automation's "Ignition" platform would be beneficial.
• Strong working knowledge of relevant programming and data tools, such as Python, SQL, and Power BI.
• Ability to build and maintain productive relationships with internal stakeholders.
• Understanding of telemetry instrumentation, measurement systems, and associated standards.
• Experience in managing or contributing to capital investment projects involving ICT infrastructure.
• Welsh Language level requirements: Essential Level A1 - Entry level.

Benefits:

• Civil Service Pension Scheme offering employer contributions of 28.97%.
• 28 days annual leave, rising to 33 days.
• Generous leave entitlements for all life needs.
• Commitment to professional development.
• Health and wellbeing benefits and support.
• Weekly wellbeing hour to use as you choose.

We are passionate about creating a diverse workforce and positively encourage applications from under-represented communities. We embrace equality of opportunity irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We guarantee interviews for candidates with disabilities who meet the minimum selection criteria.

Natural Resources Wales is unable to offer visa sponsorship for this position. We want our staff to grow professionally and personally, with opportunities to expand their knowledge and continue to learn as their career progresses.

We are a bilingual organisation which complies with the Welsh Language Standards. Welsh language skills are considered an asset to NRW, and we encourage and support staff to learn, develop, and use their Welsh language skills.