Natural Resources Wales is seeking a Lead Infrastructure Operations Engineer to ensure critical ICT services are secure, resilient, and effectively managed. This senior role within Digital, Data and Technology leads the operation, support, and maintenance of physical and virtual infrastructure, ensuring performance, security, and service standards are consistently met, including support for business-critical systems and out-of-hours cover where required.
You will provide technical leadership across live service operations, working with internal teams, service owners, projects, and suppliers to manage priorities, workloads, and service quality. You will contribute to service improvement and operational roadmaps, using monitoring tools, service data, and stakeholder feedback to identify risks and opportunities.
The role operates across a Microsoft-based environment (Azure, Microsoft 365, Entra ID, Defender, AVD), ensuring services are secure, well-documented, and aligned to organisational and ITIL practices. Responsibilities also include managing third-party suppliers, ensuring contractual and regulatory compliance, and overseeing delegated budgets to deliver value for money. You will lead and support a team of engineers, providing day-to-day technical direction while influencing projects, suppliers, and service improvements.
Driving is essential to this role as you will be required to drive to datacentres or remote offices for physical infrastructure maintenance and support therefore you must hold a full and current UK driving license. As an organisation we support flexible working. You will be contracted to the nearest NRW office to your home and a suitable hybrid working pattern will be agreed on appointment. Any regular face to face meetings or training will be planned in advance.
Lead the preparation, support, operation, and maintenance of physical and virtual infrastructure in line with organisational standards, service requirements, and KPIs across the product lifecycle. Lead and co-ordinate infrastructure operations activities to ensure services meet business needs, performance targets, security requirements, and operational commitments.
Provide day-to-day technical leadership and direction to infrastructure operations engineers and other technical specialists, managing workload, priorities, capability development, and service quality. Maintain secure configuration, accurate information, and effective control of IT assets across one or more infrastructure domains, ensuring compliance with policy and operational standards.
Oversee infrastructure and application service monitoring, ensuring alerts, incidents, risks, and service issues are responded to appropriately to maintain availability, capacity, and performance. Manage operational input into projects, programmes, and service changes, ensuring infrastructure requirements, support models, supportability, resilience, and operational readiness are considered from the outset.
Manage third-party support and service provision in relevant areas, ensuring suppliers meet contractual obligations, service levels, regulatory requirements, and organisational expectations. Lead continual service improvement activities by identifying inefficiencies, risks, or service weaknesses and implementing or overseeing optimisation initiatives. Ensure operational processes, technical procedures, and support documentation are maintained to an appropriate standard and are fit for effective live service support.
Engage with users, stakeholders, and service owners to understand operational needs, interpret service data, and drive service improvement and informed decision-making. Be committed to Natural Resources Wales Equal Opportunities and Diversity Policy , together with an understanding of how it operates within the responsibilities of the post Strong proficiency in core Azure services, including Virtual Machines, Storage, Virtual Networking, Azure Virtual Desktop, identity-integrated services, and related operational tooling.
Strong proficiency in enterprise operating system and application deployment and management, including provisioning, patching, configuration management, and lifecycle support. Strong proficiency in managing Microsoft 365 services within an enterprise environment. Strong knowledge of Microsoft Entra ID, including Conditional Access, MFA, role-based access control, device identity, and access governance principles.
Experience of monitoring and operational tooling such as Azure Monitor, Log Analytics, Microsoft Sentinel, and Microsoft Defender portals, with the ability to interpret data and drive action.
Strong experience using PowerShell and related tooling to automate administration, reporting, remediation, and operational tasks across Microsoft platforms, including Microsoft Graph, Azure CLI, Exchange Online, and related services. Good understanding of ITIL service management processes, particularly incident, problem, change, request, asset/configuration, and continual service improvement.
Experience of supporting infrastructure change, service transition, and operational readiness activities within projects and live service environments. IT degree or equivalent industry experience Welsh Language level requirements Level A1 - Entry level Welsh language levels ability to understand basic phrases and ability to pronounce Welsh names correctly, then NRW offers a variety of learning options and staff support to help you meet these minimal requirements during the course of your employment with us. Due to the nature of the work the successful candidate must be eligible for Security Check (SC) clearance.
Further details on eligibility can be found on National security vetting: clearance levels - GOV.Offers will also be subject to a satisfactory Disclosure and Barring Service Check (DBS) check.
Civil Service Pension Scheme offering employer contributions of 28.97% (successful internal staff will remain in their current pension scheme) 28 days annual leave, rising to 33 days commitment to professional development health and wellbeing benefits and support We're passionate about creating a diverse workforce and positively encourage applications from under-represented communities.
We embrace equality of opportunity irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We are committed to equal opportunities, and we guarantee interviews for candidates with disabilities who meet the minimum selection criteria.
From leadership development to access to further and higher education courses, our staff have opportunities to expand their knowledge on variety of topics, stay current in their field and continue to learn as their career progresses. We are a Bilingual organisation which complies with the Welsh Language Standards. Welsh language skills are considered an asset to NRW, and we encourage and support staff to learn, develop and use their Welsh language skills.
Lead Infrastructure Operations Engineer in London employer: Natural Resources Wales
Natural Resources Wales is an exceptional employer, offering a supportive and flexible work environment that prioritises employee wellbeing and professional development. With a commitment to diversity and inclusion, staff enjoy generous leave entitlements, a robust pension scheme, and opportunities for continuous learning, all while contributing to meaningful investigations that protect the natural resources of Wales.
