At a Glance
- Tasks: Provide technical support for NRW's digital document management systems and assist with records management compliance.
- Company: Join a forward-thinking organisation that values flexible working and innovation.
- Benefits: Enjoy a hybrid working pattern, competitive salary, and opportunities for professional growth.
- Other info: Work in a dynamic environment with a focus on collaboration and career development.
- Why this job: Make a difference by supporting vital projects and enhancing digital document management.
- Qualifications: Experience in IT support and knowledge of document management systems is preferred.
The predicted salary is between 29700 - 36300 £ per year.
The role To provide technical user support for staff across NRW departments in the use of NRW's digital document management systems and to help administer and configure our corporate suite of document management systems.
Also to provide technical support to the Records Management function and help the team to deliver projects and services to meet records management compliance.
As an organisation we support flexible working.
You will be contracted to the nearest NRW office to your home and a suitable hybrid working pattern will be agreed on appointment.
Any regular face to face meetings or training will be planned in advance.
To make an informal enquiry about this role, please contact Beth Hall at Interviews will take place through Microsoft Teams What you will do Provide ITIL resolver service for NRW's document management systems dealing with complex technical support incidents using high level knowledge and following ITIL principles.
Be responsible for the central day to day management and configuration of NRW's corporate document management systems, legacy drives and archives e. g. administering access permissions, restrictions and changes to the corporate file plan, configuration eg. bespoke Sharepoint solutions.
- Disseminate, promote, publicise and implement policy, guidance, procedures and best practice.
Write and update digital records guidan...
Knowledge & Information Technical Support employer: Natural Resources Wales
Natural Resources Wales is an exceptional employer, offering a supportive and flexible work environment that prioritises employee wellbeing and professional development. With a commitment to diversity and inclusion, staff enjoy generous leave entitlements, a robust pension scheme, and opportunities for continuous learning, all while contributing to meaningful investigations that protect the natural resources of Wales.
