The role
We are looking for a highly organised and proactive Service Transition Manager to join our Service Management team within the Digital, Data and Technology (DDaT) department at Natural Resources Wales (NRW)
This pivotal role will lead the end-to-end transition of digital projects into live operational services, ensuring that all activities align with NRW's corporate project management methodologies and standards. You will play a critical part in ensuring that new or enhanced digital services are delivered smoothly, effectively, and with long-term sustainability in mind.
As Service Transition Manager, you will work closely with project and product teams, within DDaT and across the wider organisation, to coordinate the service acceptance process, ensuring that new services are supportable, secure, and ready for operational use.
You will also provide assurance to the Service Delivery Manager on the organisational and technical readiness to support services post go-live, helping to embed these services into business-as-usual operations.
The role requires a strong understanding of IT Service Management (ITSM) principles and the (Information Technology Infrastructure Library) ITIL framework, excellent stakeholder engagement skills, and a commitment to ensuring that new digital solutions are not only delivered, but successfully adopted and sustained across the organisation.
As an organisation we support flexible working. You will be contracted to the nearest NRW office to your home and a suitable hybrid working pattern will be agreed on appointment. Any regular face to face meetings or training will be planned in advance.
To make an informal enquiry about this role, please contact Sarah Griffith at
Interviews will take place through Microsoft Teams.
About us
Established in 2013, Natural Resources Wales (NRW) adopted a cloud-first strategy from the outset, free from legacy systems and large-scale migrations. Our Digital, Data and Technology (DDaT) department is structured into specialist teams that manage a multi-region Azure cloud environment supporting critical national services, operating 24/7.
Our technology estate is extensive and vital, including over 100 web applications, real-time modelling systems, public alerting tools, and IoT data from 650+ remote sites. This work supports public s...
Project and Service Introduction Manager in Cardiff employer: Natural Resources Wales
Natural Resources Wales is an exceptional employer, offering a supportive and flexible work environment that prioritises employee wellbeing and professional development. With a commitment to diversity and inclusion, staff enjoy generous leave entitlements, a robust pension scheme, and opportunities for continuous learning, all while contributing to meaningful investigations that protect the natural resources of Wales.
