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- Tasks: Manage client relationships and improve performance metrics for our ControlCentre.
- Company: Join a leading renewable energy company with a focus on sustainability.
- Benefits: Enjoy flexible working, generous leave, health plans, and discounts.
- Other info: Inclusive workplace celebrating diversity and offering excellent career growth.
- Why this job: Be part of a dynamic team making a real impact in renewable energy.
- Qualifications: Strong communication skills and experience in performance management.
The predicted salary is between 40000 - 50000 £ per year.
As we continue to grow, we are now seeking to strengthen our Operations and Asset Management team with a Control Centre Portfolio Manager at our Glasgow/Stirling or Castle Douglas sites.
Our Team
Our Operations and Asset Management team manage over 200 renewable sites across the UK and Europe. Site management is delivered by our asset managers, regional field team and in-house technical experts. Our in-house Control Centre provides a wealth of services including health and safety coordination, grid code services, 24/7 monitoring and high voltage support. The servicing and repair technicians also form an integral part of the Operations and Asset Management team, working closely with analysts and engineers to schedule maintenance work.
Main Tasks and Responsibilities
- Act as the strategic interface between the Control Centre and clients.
- Build and develop contact specific KPI reporting.
- Monitor Control Centre KPI performance, developing improvement plans for areas of non-compliance.
- Provide specific feedback to the Control Centre Operations Manager and 24/7 Team Leaders on individual performance including positive feedback and development opportunities.
- Liaise with clients in a timely manner highlighting contract specific KPI performance and communicating outcomes of investigations and corrective actions.
- Manage ad-hoc, strategic enquiries from existing customers.
- Provide timely acknowledgement of issues, carry out relevant investigations and provide quality feedback proactively to customers.
- Own Control Centre stakeholder engagement plan and maintain periodic dialogue with key stakeholders.
- Be accountable for the preparation and delivery of periodic contract reviews with customers, in line with contractual expectations.
- Act as the product owner of the Performance Centre Application.
- Ensure all customers have access to Performance Centre, populated with agreed data.
- Drive development of the application increasing capabilities and designing out performance issues.
- Champion a self-service model of data access for all clients.
- Act as product owner for the Go Contractor Application.
- Ensure all required customers have access to the system.
- Ensure the system is populated with accurate information and suitably maintained at all times.
- Champion a self-service model of usage.
- Support the Head of Control Centre as required.
This is a Permanent, Full-Time role, working 37.5 hours per week, Monday to Friday. We will offer an engaging, collaborative and fast-paced environment alongside an excellent benefits package, including generous annual leave, flexible working, employee assistance programme, personal insurances, health plans, discounts and salary sacrifice options.
Natural Power is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
Control Centre Portfolio Manager in Glasgow employer: Natural Power
Contact Detail:
Natural Power Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Control Centre Portfolio Manager in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to the Control Centre or Operations and Asset Management. A friendly chat can lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by understanding the company’s values and recent projects. Show us you’re not just another candidate; demonstrate how your skills align with our mission in renewable energy management.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email. It keeps you on our radar and shows you’re genuinely interested in the role.
✨Tip Number 4
Apply through our website for the best chance! We love seeing candidates who take the initiative to engage directly with us. Plus, it makes tracking your application a breeze!
We think you need these skills to ace Control Centre Portfolio Manager in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Control Centre Portfolio Manager role. Highlight your experience in operations and asset management, especially in renewable energy. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our Operations and Asset Management team. Keep it engaging and relevant to the job description.
Showcase Your Communication Skills: As a Control Centre Portfolio Manager, communication is key. In your application, demonstrate your ability to liaise with clients and stakeholders effectively. Share examples of how you've managed client relationships or handled feedback in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Natural Power
✨Know Your KPIs
Familiarise yourself with key performance indicators relevant to the Control Centre role. Be ready to discuss how you would monitor and improve these metrics, as this shows your understanding of the job's core responsibilities.
✨Engage with Stakeholders
Prepare examples of how you've successfully engaged with clients or stakeholders in previous roles. Highlight your communication skills and ability to manage expectations, as this is crucial for the strategic interface aspect of the position.
✨Showcase Your Technical Savvy
Since the role involves managing applications like the Performance Centre and Go Contractor, brush up on your technical knowledge. Be prepared to discuss how you would drive development and ensure data accuracy within these systems.
✨Demonstrate Problem-Solving Skills
Think of specific instances where you've tackled challenges or improved processes in past roles. This will help you illustrate your proactive approach to managing issues and providing quality feedback, which is essential for this position.