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- Tasks: Provide level 1 IT support and manage network infrastructure with guidance from the IT Manager.
- Company: Join a dynamic team in the NI IT Department focused on innovation and collaboration.
- Benefits: Gain hands-on experience, mentorship, and opportunities for career advancement.
- Other info: Flexible hours and a fun workplace culture await you!
- Why this job: Kickstart your IT career while making a real impact in a supportive environment.
- Qualifications: A passion for IT and willingness to learn; no prior experience required.
The predicted salary is between 22000 - 28000 £ per year.
By developing knowledge through experience working in the NI IT Department and from training/mentoring from the IT Manager, carry out the following duties:
- Provide level 1 support for the LAN/WAN network infrastructure and all IT systems and associated software and hardware, supported by the IT Manager, external suppliers, and IT Managed Service provider where needed.
- Carry out IT administration tasks for the LAN/WAN network infrastructure and all IT systems and associated software and hardware, supported by the IT Manager, external suppliers, and IT Managed Service provider where needed.
- Create and update IT Department COPS and IT Department documentation, supported by the IT Manager, external suppliers, and IT Managed Service provider where needed.
- Ensure that IT COPS/procedures are adhered to.
- Deputise for the IT Manager whilst the IT Manager is on holiday, working offsite or off work ill.
- Help to improve the service levels that are provided by the IT Department.
- Management of any assigned IT projects.
- Assist with the management of IT suppliers and IT Managed Service Provider.
- Learn how to setup or modify EDI messages with external partners and troubleshoot EDI problems, supported by the IT Manager, ERP partner, and EDI Managed Service Provider.
- Source and create IT purchase requisitions and submit for approval and PO creation.
- Required to work out of normal office hours for critical out of hours support, normal frequency expected to be less than 7.5 hours per month, assisted by Managed Service Provider and with support of NI IT team members when needed.
- Ensure that good practice is followed regarding IT legality, for example only install software that is legal to be installed.
- Ensure good practice is followed regarding IT security and cyber security, for example ensure that anti-virus protection and email protection is installed on company hardware/email accounts.
- Support the main objectives of the IT Department and in doing so perform any reasonable duty as requested by the IT Manager or SLT.
- Promote a happy and enthusiastic working environment.
Trainee IT Support & Administration Engineer in Beeston employer: Natural Innovations
Contact Detail:
Natural Innovations Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee IT Support & Administration Engineer in Beeston
✨Tip Number 1
Network, network, network! Get out there and connect with people in the IT field. Attend local meetups, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Trainee IT Support & Administration Engineer role.
✨Tip Number 2
Don’t just apply and wait! Follow up on your applications. A quick email or message can show your enthusiasm and keep you on their radar. Plus, it gives you a chance to ask any questions about the role or the company.
✨Tip Number 3
Prepare for interviews by brushing up on common IT support scenarios. Think about how you’d handle level 1 support issues or troubleshoot EDI problems. Practising these scenarios can help you feel more confident when it’s your turn to shine.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining us at StudySmarter. It shows initiative and helps us get to know you better right from the start.
We think you need these skills to ace Trainee IT Support & Administration Engineer in Beeston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Trainee IT Support & Administration Engineer role. Highlight any relevant IT support experience, even if it's just from personal projects or coursework.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT and how you can contribute to our team. Mention specific aspects of the job description that excite you and how you plan to grow in this role.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. Whether it's troubleshooting a friend's computer or managing a project at school, we want to see your analytical thinking and problem-solving abilities.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Natural Innovations
✨Know Your Tech Basics
Brush up on your knowledge of LAN/WAN networks and IT systems. Be ready to discuss common issues and solutions, as well as any relevant software or hardware you've worked with. This will show that you're not just a trainee but someone eager to learn and contribute.
✨Show Your Problem-Solving Skills
Prepare examples of how you've tackled technical problems in the past, even if they were in a different context. Highlight your troubleshooting process and how you approached finding solutions. This will demonstrate your analytical thinking and readiness for level 1 support.
✨Understand the Importance of Documentation
Familiarise yourself with the concept of IT documentation and COPS (Control of Procedures). Be prepared to discuss why maintaining accurate records is crucial for IT departments and how you can contribute to this aspect of the role.
✨Emphasise Teamwork and Communication
Since you'll be working closely with the IT Manager and other team members, highlight your ability to work collaboratively. Share experiences where you've successfully communicated with others to achieve a common goal, especially in a tech environment.