At a Glance
- Tasks: Support M3 CloudSuite and provide IT assistance across the organisation.
- Company: Join a forward-thinking company focused on innovation and teamwork.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Dynamic work environment with chances to learn and grow your skills.
- Why this job: Be at the forefront of tech support and make a real difference in the business.
- Qualifications: Experience in IT support and a passion for problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
Primary Responsibilities – M3 CloudSuite
- Act as the primary internal support contact for M3 CloudSuite and associated business applications.
- Provide Level 1 system administration, troubleshooting, user support, and issue resolution for M3 CloudSuite.
- Work closely with the company’s M3 implementation/support partner to escalate and resolve more complex issues where required.
- Assist with system configuration, user management, access control, testing, and continuous improvement activities within M3 CloudSuite.
- Create, maintain, and improve documentation, procedures, and support guides relating to M3 CloudSuite and associated systems.
- Support end users with training, guidance, and best practice usage of the ERP system.
- Share knowledge and provide guidance to other IT team members regarding M3 CloudSuite functionality and processes.
- Support integrations and associated business systems connected to the ERP platform.
- Assist with troubleshooting and support of EDI processes and external integrations.
Secondary Responsibilities – General IT Support & Infrastructure
- Through ongoing training, mentoring, and experience within the IT Department, the role will also support wider IT operations.
- Supporting the LAN/WAN infrastructure and associated IT systems, software, and hardware.
- Assisting with IT administration tasks across servers, networks, endpoints, and cloud services.
- Providing day-to-day IT support to users across the business.
- Assisting with the maintenance and improvement of IT procedures, documentation, and departmental standards.
- Supporting cyber security and IT compliance best practices across the organisation.
- Assisting with management of third-party IT suppliers and managed service providers.
- Supporting the setup, maintenance, and troubleshooting of hardware and software systems.
- Participating in IT projects and system improvement initiatives.
- Providing cover for the IT Manager and wider IT team during periods of absence.
- Assisting with procurement activities including sourcing equipment and raising purchase requisitions where authorised.
- Participating in out-of-hours support when required for critical business systems (expected average less than 7.5 hours per month).
M3 CloudSuite Systems Administrator & IT Support Engineer in Beeston employer: Natural Innovations
As a leading employer in the IT sector, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to grow and excel. Our M3 CloudSuite Systems Administrator & IT Support Engineer role offers extensive training opportunities, a supportive team environment, and the chance to work with cutting-edge technology in a dynamic setting. Located in a vibrant area, we provide competitive benefits and a commitment to employee well-being, making us an ideal choice for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land M3 CloudSuite Systems Administrator & IT Support Engineer in Beeston
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to M3 CloudSuite and IT support. We recommend doing mock interviews with friends or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Create a portfolio or a personal project that highlights your experience with M3 CloudSuite and IT support. This can really set you apart from other candidates when you apply through our website.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace M3 CloudSuite Systems Administrator & IT Support Engineer in Beeston
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the M3 CloudSuite role. Highlight your experience with system administration and user support, and don’t forget to mention any relevant training or certifications that show you’re the perfect fit for us.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your skills align with our needs. Be sure to mention your problem-solving abilities and any experience with ERP systems.
Showcase Your Documentation Skills:Since maintaining documentation is key in this role, include examples of how you've created or improved documentation in past positions. This will show us you understand the importance of clear procedures and guides.
Apply Through Our Website:We love it when candidates apply directly through our website! It helps us keep track of applications and ensures you get the best chance to stand out. So, don’t hesitate – hit that apply button!
How to prepare for a job interview at Natural Innovations
✨Know Your M3 CloudSuite Inside Out
Before the interview, make sure you’re well-versed in M3 CloudSuite functionalities. Familiarise yourself with common issues and troubleshooting steps, as well as the latest updates or features. This will show your potential employer that you're proactive and genuinely interested in the role.
✨Prepare for Technical Questions
Expect to be asked about your experience with system administration and IT support. Brush up on your knowledge of LAN/WAN infrastructure, cloud services, and EDI processes. Be ready to discuss specific scenarios where you've successfully resolved technical issues or improved IT procedures.
✨Showcase Your Communication Skills
As a support engineer, you'll need to communicate effectively with both technical and non-technical users. Prepare examples of how you've trained or guided users in the past. Highlight your ability to create clear documentation and support guides, as this is crucial for the role.
✨Demonstrate Team Collaboration
This role involves working closely with other IT team members and external partners. Be prepared to discuss how you've collaborated on projects or supported colleagues in previous roles. Emphasise your willingness to share knowledge and contribute to team success.
