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- Tasks: Provide top-notch customer service to enhance visitor experiences at the Natural History Museum.
- Company: Join a world-class museum dedicated to science and preserving over 80 million objects.
- Benefits: Enjoy 27.5 days holiday, staff discounts, and opportunities for skill development.
- Why this job: Be part of a mission to inspire millions about the natural world in a vibrant environment.
- Qualifications: Excellent customer service skills and experience in busy environments are essential.
- Other info: This role is 100% on-site, perfect for those who thrive in dynamic settings.
The predicted salary is between 22000 - 30000 £ per year.
Join to apply for the Weekend Supporter Services Assistant role at Natural History Museum
Join to apply for the Weekend Supporter Services Assistant role at Natural History Museum
About Us
We are a world-class visitor attraction and leading science research centre. We use the Museum\’s unique collections and our unrivalled expertise to tackle the biggest challenges facing the world today. We care for more than 80 million objects spanning billions of years and welcome more than five million visitors annually and 16 million visits to our website.
About Us
We are a world-class visitor attraction and leading science research centre. We use the Museum\’s unique collections and our unrivalled expertise to tackle the biggest challenges facing the world today. We care for more than 80 million objects spanning billions of years and welcome more than five million visitors annually and 16 million visits to our website.
Today the Museum is more relevant and influential than ever. By attracting people from a range of backgrounds to work for us, we can continue to look at the world with fresh eyes and find new ways of doing things.
We employ 900 staff in a variety of roles, all united by our vision of a future where people and planet thrive. We need everyone to have the passion and drive to help us with our mission to create advocates for our planet and inspire millions to care about the natural world.
Diversity and inclusion matter to us.
Our vision is of a future where both people and the planet thrive. Diversity is one of our core values and we strive to build a workplace where everyone feels a sense of belonging. All new staff who join us learn about the importance of diversity and inclusion to the Museum and how to contribute to creating an inclusive environment.
We know we have more to do, but we are committed to ensuring that everyone who works at the Museum feels they can thrive and feel valued and respected.
About The Role
This role will be to provide first class, flawless customer service to ensure that our supporters get the best out of their experience onsite and offsite.
Based in The Anning Rooms, the role will consist of supporting all customer service functions, including assisting supporters face to face and being a hub of information. You will also support our members on the phone and by email. You will be working with the public and exposed to large numbers of people in noisy and crowded environments, selling membership to visitors.
About You
You must have experience of excellent Customer Service skills, preferably within the museum sector or a high-end Members club or hotel, with the ability to discern customer needs and wants and respond accordingly.
You will have excellent administration, organisational and time-keeping skills, alongside the ability to prioritise effectively.Be a clear and effective communicator, both verbal and written, with the ability to adapt well to different audiences.Knowledge and experience of confidently promoting and upselling products, offers, and experiences.Strong attention to detail, with high accuracy and quality of output.
Ability to work under pressure in a busy team, a visitor attraction or other busy service environment, including supporting emergency situations.Act with professionalism, confidence and resilience when dealing with difficult situations.
You are a confident user of the full Microsoft Office package, particularly Word, Excel and CRM systems including Microsoft Dynamics.
Knowledge of good health & safety working practices including identifying and reporting hazards, following standard operating procedures and risk assessments.
Thriving at the Museum: the way we work
We are proud to work at the Museum and have identified the qualities we all need to embody to reach our shared ambition. This sits alongside the Museum’s values and forms the framework for the way we work.
Find out more here
What We Offer
- 27.5 days holiday plus 8 bank holidays (full time equivalent)
- Generous defined contribution Natural History Museum Pension Scheme (employer contribution 4 – 10%)
- Season ticket, bicycle and rental loan
- Life insurance
- Free admission to our exhibitions and many other paid exhibitions at museums, galleries and institutions across London and the UK.
- Staff discount at our Museum shops and cafes
- We offer a wide variety of training initiatives and opportunities to build skills. Investing in staff development is important to us, and we are ambitious about helping staff to grow and fulfil their potential.
- Affordable membership to the Civil Service Sports Council which offers a range of benefits including an extensive list of special offers and reduced entry fees at a selection of cinema chains, theme parks, theatres, retailers and supermarkets. It also provides entry to up to 300 English Heritage sites and other national treasures. For more details, visit https://www.cssc.co.uk
- Membership to our Sports and Social Association (for a small fee), which includes access to our in-house gym and clubs such as football, softball, table tennis and tennis and classes in Middle Eastern dance, yoga and Tai Chi
Hybrid working
Due to the nature of this role the work pattern will be 100% on site.
How To Apply
If this sounds like you, please apply below by clicking on Apply for job.
Please note that as part of our commitment to anonymised shortlisting, panels do not view CVs during the recruitment process. If you choose to upload your CV, our system will automatically pull information from your CV into our application form. We advise you to double-check your application form data before submitting as the tool may interpret CVs differently.
Closing date: 23:59 on 30 July 2025.
Interviews expected: w/c 25 August 2025.
Please note that this role does not qualify for Museum sponsorship so the successful postholder will need to have a valid right to work in the UK at the point of offer.
Seniority level
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Seniority level
Entry level
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Employment type
Full-time
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Industries
Museums, Historical Sites, and Zoos
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Weekend Supporter Services Assistant employer: Natural History Museum
Contact Detail:
Natural History Museum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Weekend Supporter Services Assistant
✨Tip Number 1
Familiarise yourself with the Natural History Museum's collections and current exhibitions. This knowledge will not only help you engage with visitors but also demonstrate your genuine interest in the role during any interviews.
✨Tip Number 2
Practice your customer service skills in busy environments. Consider volunteering or taking part-time roles in similar settings to gain experience in handling diverse customer interactions, especially in high-pressure situations.
✨Tip Number 3
Network with current or former employees of the Natural History Museum. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Be prepared to discuss how you would handle specific customer service scenarios. Think of examples from your past experiences that showcase your problem-solving skills and ability to remain calm under pressure.
We think you need these skills to ace Weekend Supporter Services Assistant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your customer service experience, especially in environments similar to the museum sector. Use specific examples that demonstrate your ability to meet the needs of diverse audiences.
Showcase Communication Skills: Since the role requires clear communication, emphasise your verbal and written communication skills. Provide examples of how you've effectively communicated with customers or team members in previous roles.
Highlight Relevant Experience: Detail any experience you have in high-pressure environments, such as visitor attractions or customer service roles. Mention specific situations where you successfully handled difficult situations or emergencies.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Natural History Museum
✨Showcase Your Customer Service Skills
Since the role focuses on providing first-class customer service, be prepared to share specific examples of how you've excelled in similar situations. Highlight your ability to understand and respond to customer needs effectively.
✨Demonstrate Your Communication Abilities
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely, both verbally and in writing. Be ready to discuss how you adapt your communication style to different audiences.
✨Familiarise Yourself with the Museum's Values
Research the Natural History Museum's mission and values, especially their commitment to diversity and inclusion. Be prepared to discuss how you can contribute to creating an inclusive environment within the team.
✨Prepare for High-Pressure Scenarios
Given the busy nature of the role, think of examples where you've successfully managed stress or difficult situations. Show that you can maintain professionalism and resilience when faced with challenges.
