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For Companies At a Glance
- Tasks: Deliver outstanding customer service and create memorable experiences for visitors.
- Company: Join the Natural History Museum, a world-class attraction and research centre.
- Benefits: Enjoy 27.5 days holiday, pension scheme, staff discounts, and training opportunities.
- Why this job: Be part of a passionate team making a real difference in visitor experiences.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Dynamic role with opportunities for personal growth in a vibrant environment.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Join to apply for the Visitor Assistant, NHM at Tring role at Natural History Museum
About Us
We are a world-class visitor attraction and leading science research centre. We use the Museum\’s unique collections and our unrivalled expertise to tackle the biggest challenges facing the world today. We care for more than 80 million objects spanning billions of years and welcome more than five million visitors annually and 16 million visits to our website.
Today the Museum is more relevant and influential than ever. By attracting people from a range of backgrounds to work for us, we can continue to look at the world with fresh eyes and find new ways of doing things.
We employ 900 staff in a variety of roles, all united by our vision of a future where people and planet thrive. We need everyone to have the passion and drive to help us with our mission to create advocates for our planet and inspire millions to care about the natural world.
Diversity and inclusion matter to us. Our vision is of a future where both people and the planet thrive. Diversity is one of our core values and we strive to build a workplace where everyone feels a sense of belonging. All new staff who join us learn about the importance of diversity and inclusion to the Museum and how to contribute to creating an inclusive environment. We know we have more to do, but we are committed to ensuring that everyone who works at the Museum feels they can thrive and feel valued and respected.
The Role
The Natural History Museum Tring, located in Hertfordshire, welcomes 145,000 visitors a year to our Victorian galleries and grounds. From toddlers to adults, including school educational groups and adult interest groups, the Museum provides an outstanding visitor experience for all our visitors and stands as an exemplar of customer service in the Museum sector.
The Visitor Assistant team are at the front and centre of this outstanding visitor experience by providing a welcoming, enjoyable, and safe experience for all our visitors.
As a member of a team of four Visitor Assistants on any given day, the role entails a wide range of responsibilities including opening the museum at the beginning of the day and securing the Museum at the end of the day, meeting and greeting visitors, managing visitor flow, actively engaging with our visitors and answer a wide range of queries, be responsible for assisting in emergency evacuations, assisting with the arrival and organisation of school groups, promote events (and assist in their set-up), and working in the Museum\’s shop.
Rota pattern includes weekends and bank holidays, and pattern may change to suit the operation of the Museum, with an appropriate period of notice given.
About You
Your primary focus will be on delivering outstanding customer service and ensuring that every visitor enjoys a memorable and engaging visitor experience. With demonstrable experience of working in a customer facing environment, you will enjoy employing your excellent customer service skills in a truly unique environment that requires adaptability, teamwork, and a positive attitude.
Your strong communication and interpersonal skills, and passion for customer service will be key in creating a welcoming atmosphere for our visitors. You’ll thrive on multitasking and working at pace, supporting your colleagues in range of roles including retail till work and providing a safe environment for our visitors.
There’s never been a better time to join us. With the Museum more popular than ever, this is a fantastic opportunity to be part of something truly special. If you’re motivated and eager to make a difference for our visitors, we’d love to hear from you.
Thriving at the Museum: the way we work
We are proud to work at the Museum and have identified the qualities we all need to embody to reach our shared ambition. This sits alongside the Museum’s values and forms the framework for the way we work.
What We Offer
- 27.5 days holiday plus 8 bank holidays (full time equivalent)
- Generous defined contribution Natural History Museum Pension Scheme (employer contribution 4 – 10%)
- Season ticket, bicycle and rental loan
- Life insurance
- Free admission to our exhibitions and many other paid exhibitions at museums, galleries and institutions across London and the UK.
- Staff discount at our Museum shops and cafes
- We offer a wide variety of training initiatives and opportunities to build skills. Investing in staff development is important to us, and we are ambitious about helping staff to grow and fulfil their potential.
- Affordable membership to the Civil Service Sports Council which offers a range of benefits including an extensive list of special offers and reduced entry fees at a selection of cinema chains, theme parks, theatres, retailers and supermarkets. It also provides entry to up to 300 English Heritage sites and other national treasures. For more details, visit https://www.cssc.co.uk
Hybrid working Due to the nature of this role the work pattern will be 100% on site.
How To Apply
If this sounds like you, please apply below by clicking on Apply for job. Please note that as part of our commitment to anonymised shortlisting, panels do not view CVs during the recruitment process. If you choose to upload your CV, our system will automatically pull information from your CV into our application form. We advise you to double-check your application form data before submitting as the tool may interpret CVs differently.
Closing date: 23:59 on Sunday 2 November 2025
Interviews expected: 11 November 2025
Please note that this role does not qualify for Museum sponsorship so the successful postholder will need to have a valid right to work in the UK at the point of offer.
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Visitor Assistant, NHM at Tring employer: Natural History Museum
Contact Detail:
Natural History Museum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Assistant, NHM at Tring
✨Tip Number 1
Get to know the Natural History Museum and its mission. When you walk in for your interview, show that you’re not just another candidate but someone who genuinely cares about the museum's vision of inspiring people to care for the planet.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to engage with visitors or handle queries. The more prepared you are, the more confident you'll feel when it comes to showcasing your skills during the interview.
✨Tip Number 3
Network with current or former staff if you can. They can give you insider tips on what it’s really like to work there and what the interviewers are looking for. Plus, it shows your enthusiasm for the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at the Natural History Museum.
We think you need these skills to ace Visitor Assistant, NHM at Tring
Some tips for your application 🫡
Show Your Passion: When you're filling out your application, let your enthusiasm for the role shine through! We want to see how much you care about providing an outstanding visitor experience and your love for the natural world.
Tailor Your Application: Make sure to customise your application to highlight your customer service skills and any relevant experience. We’re looking for those who can adapt and thrive in a busy environment, so show us how you fit the bill!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your answers are easy to read and directly address the questions asked. This helps us get to know you better!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us without any hiccups. Plus, it’s super easy to navigate, so go ahead and give it a shot!
How to prepare for a job interview at Natural History Museum
✨Know the Museum Inside Out
Before your interview, take some time to research the Natural History Museum and its collections. Familiarise yourself with their mission, values, and recent exhibitions. This will not only show your genuine interest but also help you answer questions about how you can contribute to their goals.
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer service, prepare examples from your past experiences where you provided exceptional service. Think of situations where you went above and beyond for a visitor or resolved a challenging situation. Be ready to discuss these during the interview.
✨Demonstrate Teamwork and Adaptability
The Visitor Assistant role requires working closely with a small team. Share examples that highlight your ability to work collaboratively and adapt to changing situations. This could be from previous jobs, volunteer work, or even group projects at school.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, the team, and the Museum's future plans. This shows your enthusiasm and helps you determine if this is the right fit for you. Plus, it gives you a chance to engage with the interviewers.