At a Glance
- Tasks: Deliver outstanding customer service and create memorable experiences for visitors.
- Company: Join the Natural History Museum, a world-class attraction and research centre.
- Benefits: Enjoy 27.5 days holiday, pension scheme, staff discounts, and training opportunities.
- Other info: Dynamic role with opportunities for personal growth in a vibrant environment.
- Why this job: Be part of a passionate team making a real difference in visitor experiences.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Join to apply for the Visitor Assistant, NHM at Tring role at Natural History Museum
About Us
We are a world-class visitor attraction and leading science research centre. We use the Museum\'s unique collections and our unrivalled expertise to tackle the biggest challenges facing the world today. We care for more than 80 million objects spanning billions of years and welcome more than five million visitors annually and 16 million visits to our website.
Today the Museum is more relevant and influential than ever. By attracting people from a range of backgrounds to work for us, we can continue to look at the world with fresh eyes and find new ways of doing things.
We employ 900 staff in a variety of roles, all united by our vision of a future where people and planet thrive. We need everyone to have the passion and drive to help us with our mission to create advocates for our planet and inspire millions to care about the natural world.
Diversity and inclusion matter to us. Our vision is of a future where both people and the planet thrive. Diversity is one of our core values and we strive to build a workplace where everyone feels a sense of belonging. All new staff who join us learn about the importance of diversity and inclusion to the Museum and how to contribute to creating an inclusive environment. We know we have more to do, but we are committed to ensuring that everyone who works at the Museum feels they can thrive and feel valued and respected.
The Role
The Natural History Museum Tring, located in Hertfordshire, welcomes 145,000 visitors a year to our Victorian galleries and grounds. From toddlers to adults, including school educational groups and adult interest groups, the Museum provides an outstanding visitor experience for all our visitors and stands as an exemplar of customer service in the Museum sector.
The Visitor Assistant team are at the front and centre of this outstanding visitor experience by providing a welcoming, enjoyable, and safe experience for all our visitors.
As a member of a team of four Visitor Assistants on any given day, the role entails a wide range of responsibilities including opening the museum at the beginning of the day and securing the Museum at the end of the day, meeting and greeting visitors, managing visitor flow, actively engaging with our visitors and answer a wide range of queries, be responsible for assisting in emergency evacuations, assisting with the arrival and organisation of school groups, promote events (and assist in their set-up), and working in the Museum\'s shop.
Rota pattern includes weekends and bank holidays, and pattern may change to suit the operation of the Museum, with an appropriate period of notice given.
About You
Your primary focus will be on delivering outstanding customer service and ensuring that every visitor enjoys a memorable and engaging visitor experience. With demonstrable experience of working in a customer facing environment, you will enjoy employing your excellent customer service skills in a truly unique environment that requires adaptability, teamwork, and a positive attitude.
Your strong communication and interpersonal skills, and passion for customer service will be key in creating a welcoming atmosphere for our visitors. You’ll thrive on multitasking and working at pace, supporting your colleagues in range of roles including retail till work and providing a safe environment for our visitors.
There’s never been a better time to join us. With the Museum more popular than ever, this is a fantastic opportunity to be part of something truly special. If you’re motivated and eager to make a difference for our visitors, we’d love to hear from you.
Thriving at the Museum: the way we work
We are proud to work at the Museum and have identified the qualities we all need to embody to reach our shared ambition. This sits alongside the Museum’s values and forms the framework for the way we work.
What We Offer
- 27.5 days holiday plus 8 bank holidays (full time equivalent)
- Generous defined contribution Natural History Museum Pension Scheme (employer contribution 4 - 10%)
- Season ticket, bicycle and rental loan
- Life insurance
- Free admission to our exhibitions and many other paid exhibitions at museums, galleries and institutions across London and the UK.
- Staff discount at our Museum shops and cafes
- We offer a wide variety of training initiatives and opportunities to build skills. Investing in staff development is important to us, and we are ambitious about helping staff to grow and fulfil their potential.
- Affordable membership to the Civil Service Sports Council which offers a range of benefits including an extensive list of special offers and reduced entry fees at a selection of cinema chains, theme parks, theatres, retailers and supermarkets. It also provides entry to up to 300 English Heritage sites and other national treasures. For more details, visit https://www.cssc.co.uk
Hybrid working Due to the nature of this role the work pattern will be 100% on site.
How To Apply
If this sounds like you, please apply below by clicking on Apply for job. Please note that as part of our commitment to anonymised shortlisting, panels do not view CVs during the recruitment process. If you choose to upload your CV, our system will automatically pull information from your CV into our application form. We advise you to double-check your application form data before submitting as the tool may interpret CVs differently.
Closing date: 23:59 on Sunday 2 November 2025
Interviews expected: 11 November 2025
Please note that this role does not qualify for Museum sponsorship so the successful postholder will need to have a valid right to work in the UK at the point of offer.
Visitor Assistant, NHM at Tring in City of London employer: Natural History Museum
The Natural History Museum at Tring is an exceptional employer, offering a vibrant work culture that prioritises diversity and inclusion while fostering a sense of belonging among its staff. With generous benefits such as 27.5 days of holiday, a robust pension scheme, and opportunities for professional development, employees are encouraged to grow and thrive in their roles. Working in this unique environment not only allows you to engage with millions of visitors but also contributes to the Museum's mission of inspiring advocacy for our planet.
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Assistant, NHM at Tring in City of London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Natural History Museum. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Natural History Museum before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Visitor Assistant, NHM at Tring in City of London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Natural History Museum:Your cover letter is your chance to shine! Tell us why you want to work at Natural History Museum specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Natural History Museum!
How to prepare for a job interview at Natural History Museum
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
