At a Glance
- Tasks: Lead technical improvements for business applications at the Natural History Museum.
- Company: Join the iconic Natural History Museum with a focus on innovation and collaboration.
- Benefits: Generous holiday, pension scheme, life insurance, and discounts at museum shops.
- Other info: Enjoy hybrid working and access to training initiatives for personal growth.
- Why this job: Make a real impact on systems that enhance visitor experiences and museum operations.
- Qualifications: Experience in managing critical applications and strong problem-solving skills required.
The predicted salary is between 60000 - 80000 £ per year.
About the Role
We’re looking for a Senior Applications Engineer to support and evolve the Natural History Museum’s business and commercial applications.
This role is key in ensuring reliability, optimisation, and continuous improvement across systems such as CRM, e Commerce, ticketing and content platforms.
Key responsibilities include
- Act as a technical lead across a diverse application landscape.
- Plan and deliver upgrades, improvements and new capabilities in collaboration with Product Owners, analysts and engineering teams.
- Manage deployments and support CI/CD pipelines.
- Troubleshoot complex issues across cloud, web and containerised environments.
- Lead on incident response and service performance, identifying opportunities to improve systems, automation and user experience.
About You
We are looking for an experienced applications or platform engineer who enjoys solving complex technical problems across a diverse technology stack.
- Strong experience supporting and administering business‑critical applications such as CRM, e Commerce or ticketing systems.
- Comfortable working across web technologies, cloud or containerised environments.
- Solid grasp of CI/CD, system integrations and service reliability.
- Proactive, detail‑oriented with the ability to manage competing priorities while maintaining high standards of delivery.
- Strong communicator who can build relationships with technical and non‑technical stakeholders.
- Curious and motivated to learn, with a willingness to explore new technologies.
- Hybrid Working
Hybrid working is supported with a minimum of two days on-site at the South Kensington office per week, subject to increase during periods of increased workload.
What We Offer
- 27.5 days holiday plus 8 bank holidays (full time equivalent)
- Defined contribution Natural History Museum Pension Scheme (employer contribution 4 – 10%)
- Season ticket, bicycle and rental loan
- Life insurance
- Free admission to our exhibitions and many other paid exhibitions at museums, galleries and institutions across London and the UK
- Staff discount at the Museum shops and cafes
- Training initiatives and opportunities to build skills
- Affordable membership to the Civil Service Sports Council (includes access to 300 English Heritage sites and other benefits)
- Membership to the Sports and Social Association (includes access to the in‑house gym, clubs and classes)
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We think you need these skills to ace Senior Applications Engineer in London
Technical Leadership
Application Support
CRM Systems
eCommerce Platforms
Ticketing Systems
CI/CD Management
Cloud Environments
