Account Executive

The Account Executive supports the successful management and delivery of client projects and events from initial enquiry through to completion and post-event review.

Working closely with more experienced members of the Account Management team, the Account Executive will coordinate client requirements, liaise with internal teams, suppliers, schedules, purchasing and account administration.

The role provides an opportunity to develop strong project delivery, commercial and client relationship skills within the events, exhibitions, venues, hospitality, sport and experiential sectors. The Account Executive will be expected to contribute to the account growth by identifying additional client needs, promoting relevant NGCS services and supporting the development of quotations and proposals.

Typical Experience

• One to three years’ experience in events, account coordination, account support, customer service or a similar commercial environment
• Experience supporting several projects, accounts or clients at the same time would be ideal
• Some experience of working on live events, exhibitions, hospitality environments or installations
• A developing understanding of budgets, quotations, purchase orders and supplier management
• Equivalent transferable experience will also be considered.

Key Responsibilities

Client and Account Support

• Act as a professional day-to-day contact for allocated clients
• Support the management of client briefs, requirements, timelines and deliverables
• Maintain regular and proactive communication with clients
• Build positive relationships and develop an understanding of each client’s business, brand and objectives
• Ensure client information, decisions and changes are recorded accurately
• Escalate issues or risks promptly to the relevant Account Manager

Account and Event Delivery

• Support projects from initial enquiry through to onsite delivery and post-event review
• Prepare project schedules, job information, briefing documents and internal updates
• Coordinate with the Greenhouse, Build, Design, Logistics and Finance teams
• Help ensure that products, resources and services are available when required
• Monitor deadlines and follow up on outstanding actions
• Support onsite installations, event delivery and breakdowns where required
• Assist with post-project reviews and capture lessons learned

Commercial Development

• Develop an understanding of the full NGCS product and service portfolio
• Identify straightforward upselling and cross-selling opportunities
• Identify key contacts and beyond in accounts and build relationships
• Highlight future events, additional spaces or related requirements that NGCS could support
• Assist with quotations, proposals, presentations and client follow-ups
• Support wider sales, marketing and new business activity
• Contribute ideas that could improve client value or generate additional revenue

Financial and Administrative Management

• Support the preparation and tracking of quotations, budgets and purchase orders
• Ensure supplier and client documentation is accurate and complete
• Assist with the allocation and reconciliation of purchase orders
• Work closely with the Senior Account Manager and Operations Manager to support efficient invoicing
• Maintain accurate information within NGCS systems and processes

Health, Safety and Compliance

• Complete requested training and follow all NGCS health and safety policies and procedures
• Work safely and responsibly while onsite
• Support the preparation and use of relevant project and site documentation
• Raise concerns, risks or unsafe practices immediately

Key Skills and Attributes

• Strong organisational skills and attention to detail
• Clear, confident and professional communication
• A proactive and helpful approach to clients
• Ability to prioritise tasks and manage competing deadlines
• Commercial curiosity and willingness to identify opportunities
• Creative thinking and an interest in high-quality design and delivery
• Ability to remain calm in a fast-moving environment
• Willingness to learn and accept feedback
• Strong teamworking skills
• Reliable, adaptable and prepared to take responsibility
• Competent use of Microsoft Office and relevant software systems
• Experience in a client-facing, project coordination or event support role
• Ability to manage several tasks or accounts simultaneously
• Strong written and verbal communication skills
• Ability to work at the Charlecote office when not onsite
• Willingness to travel nationally and work early mornings, evenings and weekends during events
• Experience in events, exhibitions, venues, hospitality, sport or experiential environments
• Knowledge or appreciation of horticulture, planting, florals or creative builds
• Experience with quotations, budgets, purchase orders or account management software

Measures of Success

• Project and tasks completed accurately and on time
• Positive client feedback
• Strong internal communication and teamwork
• Accurate account and financial administration
• Contribution to repeat business, upselling and cross-selling
• Progression in account ownership and commercial responsibility.

Location and travel

The role will be based at NGCS’s Warwickshire headquarters, however travel to events will be required, along with client meetings, venues, exhibitions, and site visits and should opportunities arise international travel

A full UK driving licence is required.

Package and benefits

• A performance-related bonus scheme
• Company pension
• 20 days’ annual holiday increasing to 22 days in 2027 plus eight bank holidays
• Company laptop

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