NFF Site Manager in London

Natural Fitness Food was created because healthy food should not be boring. We are currently looking for a world‑class team manager at our Natural Fitness Food site within Third Space Battersea. In this role, you will inspire and motivate a diverse group of individuals who engage with our Battersea members throughout the day, launching and promoting new products, maximising revenue and increasing customer satisfaction.

We are looking for an individual who will live and breathe our values every day, ensuring that Natural Fitness Food is a destination within the Third Space Battersea Club!

• We are reliable: We pride ourselves on our commitment to Health & Safety, Food Hygiene and Customer Service and we need you to be unwavering in those commitments too. We will prioritise you being fully trained to run a world‑class facility and you will instil the same sense of pride in your team, ensuring we don’t just meet our commitments… we exceed them.
• We are innovative: You proactively seek out ways for you and your team to surprise and delight our guests and work with the wider club team to promote NFF amongst our member population. You will work closely with your team to understand their needs and motivations and seek out new ways to motivate and engage them in their day‑to‑day activities.
• We are experts: You believe in our mission to be the best health club in the world in the eyes of our members and therefore immerse yourself in what NFF and Third Space can offer to help them with their health and fitness goals. You proactively promote new products and service lines and introduce them to the right people and products as you learn more about them.
• We are passionate: You build strong, professional relationships with your peers not just within your home club, but the wider Third Space team too. You keep your eyes and ears close to the ground, listening and learning and seeking out ways to continuously improve the member and team member experience.
• We are a community: You will recruit, develop and retain a team of people, instilling a sense of pride and passion into their everyday delivery. You and your team will get to know our members and provide a personal experience to ensure their lasting impression of Natural Fitness Food and Third Space is memorable.

In order to be successful in this role, you will need to be meticulously organised as you will be balancing multiple priorities on a day‑to‑day basis from your team, your customers and your peers. Your commitment to providing exceptional service standards comes from an inherent desire to put the needs of your customers at the heart of everything you do – but your definition of ‘the customer’ is not just the individual stood in front of you.

Ideally, you will have some leadership experience in a quick‑service food establishment as some knowledge of food hygiene and health and safety would be beneficial, but if you’re able to communicate with people at all levels with confidence and work in a busy, fun, yet professional environment, this could be an exciting next move for you.