Health Club Team Manager in Kent, Maidstone

About Natural Fit. Natural Fit is a premium health and wellness club combining gym, classes, spa, café, lounge and padel into one seamless environment. Members exercise, recover and spend time in the club across multiple areas, often within the same visit. This creates a dynamic, fast-moving environment where standards must be maintained consistently across all departments. Our model is built on structured delivery, clear systems and high expectations of service, ensuring every member receives the same quality experience, regardless of when they visit.

The Role You will be responsible for the full day-to-day operation of the club, maintaining standards across all departments.

• Lead the team in real time across multiple areas
• Identify issues early and take control
• Maintain consistent delivery through clear direction and follow-through
• Drive Personal Training and Café revenue through team performance, standards and member engagement.
• Contribute on the floor through PT, classes and tours, while maintaining oversight of the wider operation.

Required Experience

• ~3–5+ years managing teams of 10+ in a customer-facing environment
• ~Experience overseeing multiple departments and owning live shift operations
• ~Consistent delivery across full-day operations
• ~Coaching teams to improve PT sales, service quality and F&B performance
• ~Level 3 PT (or equivalent), confident delivering sessions and leading classes
• ~Track record improving PT and/or F&B revenue

Core Capability

• Embed existing systems and processes through the team
• Set expectations and ensure consistent delivery
• Maintain standards across environment, service and presentation

You’ll thrive if you…

• Assess the full operation and prioritise effectively
• Lead confidently and follow through
• Value consistency and high standards
• Operate comfortably across multiple departments
• Maintain a visible on-floor presence while retaining oversight

The Working Pattern is 5 days out of 7, 40 hours per week. Shifts cover the full operating day (06:30–21:30).

To Apply Please submit your CV and a covering letter and include answers for the following applicant questions outlining relevant experience and suitability for the role:

• Question 1. This role requires working 5 days out of 7 on a rotating shift pattern, including early starts (from 06:30) and later finishes (up to 21:30). Please confirm availability for this working pattern long term, and outline how travel to and from work will be managed for both early starts and late finishes.
• Question 2. Outline a specific shift where you were responsible for multiple areas at the same time. What was happening, what was prioritised first, and what happened next?
• Question 3. Describe a specific time standards dropped during a busy period. What action was taken in that moment, and how was the team managed?
• Question 4. Provide a specific example where Personal Training, service or Food & Beverage performance was improved. What was changed, and what result did it have?
• Question 5. Walk through a typical busy shift you have led. How were standards maintained from start to finish?
• Question 6. Detail a time a team member did not follow a set process. What action was taken, and what happened after?
• Question 7. Outline a specific busy shift where multiple departments required attention at the same time. What was happening, what decisions were made, and what happened next?