Natural England seeks a Customer Service Officer to deliver a high-quality service to its customers and stakeholders. You will handle general and operational enquiries by telephone and email, taking ownership of each contact and providing clear, timely responses across a collaborative team.
You will contribute to service improvements, support complaint handling, and help maintain the knowledge base, with opportunities to use digital tools in a compliant environment while developing essential
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Public Service Customer Experience Officer employer: Natural England
Natural England is an exceptional employer, offering a unique opportunity to contribute to the conservation and enhancement of the West Midlands' rich natural heritage. With a strong commitment to employee development, a collaborative work culture, and a focus on meaningful environmental impact, staff are empowered to drive nature recovery while enjoying the benefits of working in a vibrant region that connects urban communities with nature. Our inclusive environment encourages diverse perspectives, ensuring that every team member can thrive and make a difference.
