Natural England is recruiting a Customer Services Officer in Bristol to provide a professional, responsive and accessible service to our customers. You will handle enquiries by phone and email, guiding users through Natural England's services and policy context with clear, empathetic communication.
You will collaborate with national and area teams to gather information, contribute to knowledge base updates, and support complaint handling while driving service improvements and efficiency.
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Public Sector Customer Experience Officer employer: Natural England
Natural England is an exceptional employer, offering a unique opportunity to contribute to the conservation and enhancement of the West Midlands' rich natural heritage. With a strong commitment to employee development, a collaborative work culture, and a focus on meaningful environmental impact, staff are empowered to drive nature recovery while enjoying the benefits of working in a vibrant region that connects urban communities with nature. Our inclusive environment encourages diverse perspectives, ensuring that every team member can thrive and make a difference.
